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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

The process of finding and hiring the best-qualified candidate for a Quality and/or Health IT job in your health center is time-intensive and challenging. Having job vacancies or recruiting the wrong person can cost the organization in terms of real money, time spent, morale, and productivity. Successful hiring requires refining the recruitment process, which includes analyzing the requirements of a job, attracting employees to that job, screening and selecting applicants, and hiring the new employee to the organization.

This section includes resources to help you define and refine your recruiting methods.  These are tools that have been tested by health centers in the field and are proven to work. These resources reflect the combined experience of several successful health centers around the country.

Also available are templates for Health IT Job Functions and samples of Health IT Job Descriptions.

Health IT Staff Recruitment Tools
EHR Optimization Series: Part Two of Three

EHR Optimization Series: Part Two of Three

Including slides, Workflow tool, and Provider Scorecard

The second of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools. 

  • EHR Optimization Session 2 Slides
    • From the second May 2017 Learning Session
  • Provider Scorecard: Assessing accurate EHR documentation
    • This resource provides a process and method that can be used to evaluate the degree to which an individual provider or care team member consistently documents required information in the appropriate place in the EHR.
      • Blank and Sample (completed, filled-in) versions are available for download below.
  • EHR Workflow Worksheet: EHR Optimization tool to map the workflow to enhance performance on a particular clinical measure
    • This tool provides a structured way to review how data is captured and input in the EHR for a particular clinical measure across the clinical team including registration, pre-visit planning, nursing, and provider visit. The sample uses the BMI Percentile Children (CMS 155 v5) as an example, and a blank version is also provided. Using the workflow tool will help answer questions on which components of the data are entered by whom, and facilitate soliciting feedback from staff on ways to improve efficient and accurate data capture.

Download each of these resources below, in the Documents to Download section.

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Intended AudienceClinical Quality Team members, Health Center IT and Quality Staff

Documents to download

  • HITEQ EHR Optimization Session 2 Slides(.pdf, 1.16 MB) - 911 download(s)

    From February 2018 Learning Session

  • Provider Scorecard(.docx, 130.35 KB) - 755 download(s)

    Blank version for download and use assessing accurate EHR documentation, February 2018.

  • EXAMPLE Provider Scorecard(.docx, 128.66 KB) - 915 download(s)

    Example completed version showing how this tool can be used to assess accurate EHR documentation, May 2017.

  • Workflow Tool(.docx, 51.57 KB) - 901 download(s)

    Blank version for download and use mapping the workflow to enhance performance on a particular clinical measure, February 2018.

  • EXAMPLE Workflow Tool(.pdf, 147.37 KB) - 933 download(s)

    Example completed version showing how this tool can be used to map the workflow to enhance performance on Adult BMI, May 2017.

  • Workflow Alignment Worksheet(.docx, 132.15 KB) - 676 download(s)

    Blank version for download and use to help align health center work flow by capturing required data for a performance measure, February 2018

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.