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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Health IT & QI Workforce UDS Resources
Getting a New Workflow and Process Started during COVID-19 Pandemic
HITEQ Center
/ Categories: EHR Implementation, Privacy and Security, Privacy & Security Best Practices, Telehealth

Getting a New Workflow and Process Started during COVID-19 Pandemic

Moving to Telehealth during Coronavirus Public Health Emergency

Health centers are having to dramatically change approaches to patient care as the COVID-19 public health emergency keeps patients at home and ramps up the demands of telehealth and other remote care modalities. Many health centers are moving primary care, care for chronic conditions, behavioral health, and other important care that patients need to telehealth, but the changing landscape and quick turnaround is tricky for organizations to navigate successfully. 

This resource is a quick start guide for health centers making this change. Download the full resource below in the Documents to Download section at the bottom of the page.

The downloadable PDF is broken into the following sections, each of which is filled with resources, examples, and references:

  • Quick Start Guidance
  • Come Up with a Triage Plan
  • Technology and Tools that can Support your Triage Plan
  • Communicate with Everyone About your Plan
  • Establishing your Workforce for Telehealth
  • Reimbursement Policy and Coding for Telehealth
  • Documentation

 

 

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Tags: CMStelehealthHealth ITtelemedicinesecurityCOVID-19telehealth reimbursementtelehealth billingcoronavirustelehealth security
Intended AudienceHealth center leadership, clinical teams

Documents to download

Related Resources

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.