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Health IT & QI Workforce Professional Development
Engaging the Data Creators

Engaging the Data Creators

Involving Front-Line Staff in the Health IT Enabled QI Process

The data that is generated within health centers through entry into the EHR or practice management system and used for myriad purposes such as decision support, reporting, and quality improvement is often input by front-line staff. This may include front desk staff who enter information on intake forms, medical assistants who enter height, weight, and vital signs, among others.

Another way to look at it is the information that health center leadership, providers, and payers are using to make decisions is often ‘created’ by entry level staff that may have less training and higher turnover. For these reasons, it is critically important to consider these ‘data creators’ in quality improvement activities that are undertaken.

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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