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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

There has never been a time in which community health centers have had greater opportunities to reach out and engage with a patient population that could greatly benefit from continuous engagement and communication. Electronic patient engagement tools such as patient portals, health apps, text messaging services and other social networking technologies have ushered in a more sustainable and varied number of channels of activation and engagement. On top of this, the price of mobile communication technologies has decreased enough to the point where it is affordable even within underserved populations. Despite these opportunities, the challenge remains considerable due to a variety of socio-economics issues that have traditionally limited the ability to sustain care to underserved populations.

The challenge before health centers now is to leverage these new messaging channels effectively and safely without overly increasing the burden of adoption for their patients. Within this guide a framework has been developed for bridging the gap between the promise of electronic engagement and the special conditions of the community health center setting. The guide provided below builds off the framework first outlined in the article "A Multidimensional View of Personal Health Systems for Underserved Populations". This new and updated guide addresses the new technologies, policies, and organizational challenges that health centers are dealing with and provides strategies for effective adoption and decision support tools for determing best methods of deployment.

Electronic Patient Engagement Evaluation Framework

Health Literacy Online

Health Literacy Online

A Guide for Simplifying the User Experience by the Office of Disease Prevention and Health Promotion

As Health Centers increase the amount of electronic communications sent out to their patients they need to continually assess the literacy level of the content that they are sending out across patient portals, text messages, and social networks. This guide provided by the Office of Disease Prevention and Health Promotion helps staff "develop intuitive health websites and digital tools that can be easily accessed and understood by all users — including the millions of Americans who struggle to find, process, and use online health information."

The Health Literacy Online guide is broken into six main sections as follows:

  1. What We Know About Users with Limited Literacy Skills
  2. Write Actionable Content
  3. Display Content Clearly on the Page
  4. Organize Content and Simplify Navigation
  5. Engage Users
  6. Test Your Site with Users with Limited Literacy Skills
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Intended AudienceHealth Center Staff, Patient Navigators, Health Education Staff

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Acknowledgements

This resource collection was cultivated and developed by Thomas A. Horan, PhD, Dean of the School of Business at the University of Redlands, California and the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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