Behavioral Health Integrator

The Streamlining IT Infrastructure for a Successful Telehealth Program learning collaborative series focused on best practices, common solutions, key considerations, and other strategies for success when implementing telehealth technologies in a health center. 

Health centers participated in four structured virtual sessions where they engaged with subject matter expert, Rachel Dixon, President and Executive Director of Prime Health, and in didactic learning and peer sharing and discussion. Session topics included: assessing technology and identifying best practices for streamlining telehealth workflows, aligning telehealth technology with financial sustainability, telehealth technology vendor considerations, and operationalizing telehealth technology strategies.

This series was particular to health centers and oriented to:

• Health centers that may have started a telehealth program, but pulled back and are not sure how to go forward, or

• Health centers that have started telehealth implementation, have some experience and are ready to take a step back and reassess the technology you are using, and

• Health centers that are ready to think about alignment of their telehealth strategy with long term financial stability.

This analysis from Capital Link examines the operating models, strategies, and practices of high-performing health centers to better understand the factors that work for and against the co-occurrence of strong clinical performance and financial sustainability.

This brief presentation provides some ideas for tackling small quality improvement tasks that can generate some quick wins or provide helpful insight when considering larger health IT enabled quality improvement projects. Gather your quality improvement team to review and start with one of these small efforts.

This infographic illustrates key findings from Capital Link’s study, sponsored by the Health Resources and Services Administration (HRSA), which sought to identify the hallmarks of success of the highest performing health centers to gain an understanding of their operating models and provide benchmarks for performance improvement. See the full study on Capital Link's website.