Childhood Obesity Preventer

As health centers navigate the promise and peril of data exchange, they need foundational understanding of what standards-based exchange is, why it is important, what it makes possible, and what they need to do. Join us for an enlightening training session led by Dr. David Kendrick, the Principal Investigator and CEO of MyHealth Access Network. As a non-profit health information network in Oklahoma, MyHealth Access Network is dedicated to ensuring the secure availability of complete health records for every Oklahoman, whenever and wherever they need them for care and health decision-making. In this training session, participants will gain insights into how MyHealth Access Network provides advanced health information exchange, community-wide care coordination tools, and a robust decision support platform designed to support providers and patients in improving health outcomes.

As health centers have expanded their services for behavioral health and substance use disorder treatment, justice-involved members of the community are one part of the population that can benefit by the expansion of services and access. Treatment for SUD during incarceration has shown to reduce recidivism, but is challenging to provide due to constraints posed by space limitations, workforce turnover, and difficulties in maintaining continuity of care. Telehealth and remote services during COVID-19 further expanded opportunities for health centers to consider partnerships to support justice involved populations. Yet, there are operational, technology, and cultural barriers to collaboration with jails, prisons, and the drug courts. Join us to learn from two inspiring health providers- Harris Health (Texas) and Community Medical Centers Inc. (California) that have made a commitment to offering care to justice -involved patients, and their journeys to build positive partnerships improving access to service

Is your health center currently in the process of implementing or revamping your pre-exposure prophylaxis (PrEP) workflow? This HITEQ webinar taught participants how to use our PrEP Process Mapping Toolkit, which is designed to support team-based learning, reflection, and action on the use of process mapping as a tool to document PrEP clinical and EHR workflows. Your health center team can follow the steps outlined in the toolkit to develop a process map of an existing or planned PrEP service workflow and to identify opportunities to streamline and improve that workflow.

In this HITEQ Highlights webinar, we focused on the intersection of telehealth strategy and operations. One health center's experience of leveraging telehealth as a tool for expanding service delivery and patient access will be a jumping off point from which to consider the benefits (and challenges) of dedicated telehealth resources within an organization. Participants learned how telehealth might benefit recruitment efforts and review relevant resources for ongoing telehealth support.

In this HITEQ Highlight, we aim to strengthen Health Centers' capacity to build their cyber-resiliency. We will cover risk management tools, methods for guarding against cybersecurity assaults, operationalizing cybersecurity to mitigate risks, and breach mitigation tactics. Participants will focus on safeguarding data across the entire enterprise and examine approaches to implementing cybersecurity infrastructure through risk management frameworks and strategic risk assessment. This session includes a case study of the Family Health Center of Worcester's Ransomware Incident presented by CEO Louis Brady.

Copy and paste functionality can support efficiency during clinical documentation, but may promote inaccurate documentation with risks for patient safety. This webinar will discuss three key areas where health centers can consider implementing safe practice recommendations:

• Define copy and paste as a health IT safety issue by identifying the potential patient safety risks
• Review safe practice recommendations and implementation strategies to mitigate health IT-related hazards and safety issues
• Disseminate evidence, tools and practices for implementation

Succeeding with value based care requires using and understanding your health center's clinical and payer data in new and more specific ways. This webinar discussed two key areas where health centers may need to build capability or new processes:

• Managed care payer and payment information to conduct strategic review of health plan contracts.

• The challenge and importance of coding specificity for adequate risk adjustment and quality measurement in value based care arrangements with health plans.

HITEQ will be joined by subject matter experts from Primary Care Development Corporation and Starling Advisors who will share resources for developing these areas within your own health center.

Since the 21 Century Cures Act Information Blocking Rule went into effect in 2021, electronic health information (EHI) has become more available than ever as it is posted to portals, sent through health information exchanges, and available via health-related apps upon request by patients. As the availability of EHI has increased, so too have concerns about the privacy of EHI. Like other actors, health centers are faced with new compliance challenges, including how to best protect sensitive EHI, how to respond to patient requests to restrict access to their EHI, and how to respond when patients request changes to their EHI. Health centers must navigate complex and, at times, conflicting federal and state laws and regulations. This webinar focused on how to navigate these challenges while complying with the Information Blocking Rule.

Increasingly conversations about telehealth describe the need for tailored approaches to digital navigation and literacy to ensure equitable access for all patients. During this session, we will discuss the experience of a large safety net system’s experience of developing a digital navigation program and the resulting impacts on patient healthcare access and connection to community programs.

Collecting sensitive patient information, including data related to Sexual Orientation and Gender Identity (SOGI), is a critical part of operations for many health centers, especially FQHCs. Though required by many funding and reporting systems, for example, Ryan White HIV/AIDS Program Services, integrating how to capture these data in respectful and consistent ways may be a challenge. Based on  experience from an FQHC in Washington, DC with special expertise in LGBTQ+ and HIV Care, the process of training staff and implementing SOGI data-related workflows will be described, including subsequent measurement and Quality Improvement initiatives. Details include examples of registration forms, staff training materials, EMR workflows, and patient-facing resources. The importance of creating affirming spaces to help support effective medical care was also discussed.