Resource Overview

Patient portals, health apps, and the other various personal health information technologies provide great opportunities for increasing patient activation and engagment with their health and their ability to successfully navigate their healthcare system. Furthermore, an increasing number of studies are finding positive outcomes related to the use of these patient-centered tools. While these findings are encouraging, it is still important to assess the effectiveness and fit of these new tools and services when using them to engage a Health Center's community. Effective evaluation can help determine whether a tool is good or bad or simply not the right fit for a particular cohort of patients. In order to determine why a tool is successful or not requires an understanding of the technical, social, and clinical factors that may impact the way a patient interacts with the technology.

The evaluation tools within this resource set provide examples of different measurements that can be used to assess the value and effectiveness of electronic patient engagement tools and services.

Evaluation of Engagement and Satisfaction Resources
Developing a Framework for Evaluating the Patient Engagement, Quality, and Safety of Mobile Health Applications

Developing a Framework for Evaluating the Patient Engagement, Quality, and Safety of Mobile Health Applications

A report from the Commonwealth Fund

From the Commonwealth Fund report Background section:

"Growing evidence suggests that health care is more efficient and effective when patients are actively engaged in their treatment.1 Engaged, or activated, patients collaborate with their providers, are treated with respect and dignity, receive information related to their care, and are involved in decision-making.2 Two separate reviews commissioned by the Institute of Medicine and Robert Wood Johnson Foundation found that chronic disease self-management and promotion of patient engagement are essential to successful care management programs targeting patients with high needs and high costs and are associated with improved quality of life, functional autonomy, and decreased hospital use.3

Mobile health applications, or apps, designed for smartphones can help empower high-need, high-cost patients to self-manage their health.

Nearly two-thirds of Americans now own smartphones, and ownership is rising among older adults (27%) and those with low household incomes (50%).4 Moreover, community health centers and clinics perceive mobile health technologies as an ideal tool to engage their patient populations in chronic disease management.5

In this issue brief, we describe criteria for evaluating mobile apps for high-need, high-cost populations based on their potential to improve patient engagement and on their quality and safety. We then discuss results of our efforts to test and refine those criteria using a sample of apps available through the Apple iOS and Android app stores."


Use the link provided below to access the full report...
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Intended Audiencehealthcare researchers, patient engagement team, health center staff

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This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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