Team Toolkit: PrEP Process Mapping
Health Center Care Staff Planning


   Before Team Meeting #3

     Duration: 90 minutes

1. Process Map Designer revises the initial version of the map, adds selected details and map key, and creates sub-process maps if needed. (Note: as a reminder, there may be more than one Process Map Designer on your team).

2. Materials Coordinator ensures that all team members have printed copies or online access to the Team Meeting #3 agenda.



Team Meeting #3 Agenda

Duration: 90 minutes 

  1. Process Map Designer displays the revised process map on a screen that everyone in the meeting is able to view. The Process Map Designer walks through each step of the process map and ask the team the questions below. The Notetaker makes note of the needed revisions. 
    1. Is the map accurate?
    2. Are the steps in the correct order?
    3. Should any steps be added to the map?
    4. Should any steps be removed from the map?
  2. Team Discussion: 
    1. What has been the most helpful part of developing the process map so far?
    2. What has been the biggest challenge of developing the process map so far?
    3. Where do you see potential bottlenecks or other challenges in the process so far? How has process mapping illuminated these?
      1. What changes can be made to address these bottlenecks or challenges?
    4. Has the map development process highlighted any gaps in the workflow? Are there any steps that should be added to the workflow to address this?
    5. How does this current process map compare to your ideal process? Are there any steps that your team would like to change or remove to reach a more ideal process?
    6. Should partner organizations be involved in the development of the process map?
      1. If yes, schedule a meeting with partner organizations to review and refine the map.