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Resource Overview

Telehealth Services
Telemedicine and Telehealth are terms that are often used interchangeably. Telemedicine generally refers to remote clinical services, whereas telehealth can refer to remote non-clinical services, such as provider training, in addition to clinical services, and is consequently used as an overarching term. Telehealth programs provide Health Centers with an opportunity to provide extended services and access to specialization to their clients that might not otherwise be available in their immediate community.   

Telehealth programs developed within Health Centers will vary significantly in their objectives, size, and complexity. Organizations will differ in the way they make decisions and the workflow changes required to put them into action. The resources provided in this section seek to help Health Centers to better adopt and manage their Telehealth/Telemedicine programs.

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Telehealth & Telemedicine Resources

Promising Practices in Virtual Integrated Behavioral Health Care

Lessons from Community Health Centers during COVID-19; February 2021

HITEQ Center 0 165

With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. 

Safer at Home: Using Remote Patient Monitoring for Patient Care

Published in January 2021

HITEQ Center 0 1607

This resource describes how telehealth, with a focus on Remote Patient Monitoring, is being used during the COVID-19 public health emergency to help keep patients safe at home. Planning, implementation, and financial considerations are provided to assist health centers implementing or optimizing remote patient monitoring (RPM).

Telehealth Resource Library

Curated telehealth resources for health centers

HITEQ Center 0 1422

HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges.

Analysis of UDS Clinical Quality Measure Performance by Health Center Telehealth Use

Updated in Sept. 2020 with CY2019 UDS Data

HITEQ Center 0 13073

A brief study of average clicinal quality rates among health centers who report using telehealth compared to those who do not, using data reported on CY2019 UDS. This analysis suggests that the average performance on each clinical quality measure is higher among those health centers who report using telehealth than those who do not use telehealth. 

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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