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Health IT & QI Workforce Professional Development
Assessing Provider Satisfaction
Assessing Provider Satisfaction

Assessing Provider Satisfaction

Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. A 2013 survey found that dissatisfied physicians were 2-3 times more likely to leave medical practice than their more satisfied colleagues. This may be unsurprising given that another recent study found that physicians spend almost half of their day on the EHR and desk work. Even during the patient visit, 37 percent of the time in the exam room is spent on these tasks. The increase in clerical and documentation burden related to EHR adoption was cited as a contributor to provider dissatisfaction. This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Results of recent research as to the challenges that providers experience are outlined, and then several possible health IT interventions are profiled.

Creating a Leadership Team for Successful EHR Implementation
Creating a Leadership Team for Successful EHR Implementation

Creating a Leadership Team for Successful EHR Implementation

This resource is intended to aid providers and health IT implementers in identifying a leadership team for a successful EHR implementation.  Selecting the right people for an EHR implementation team is a critical step in a successful implementation. In general, members of the team should be enthusiastic, well-respected and forward thinking. Team members should bring differing perspectives on how the EHR will be used and provide a wide array of skills and knowledge. The size of a practice will determine the size of the implementation team. For smaller practices, one person may be managing several of the areas of responsibility included. 

Creating a Plan to Address Provider Satisfaction with Health IT
Creating a Plan to Address Provider Satisfaction with Health IT

Creating a Plan to Address Provider Satisfaction with Health IT

Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. Organizations may be working to reduce burden or increase satisfaction of the provider workforce. This worksheet is intended to assist organizations in operationalizing the information set forth in HITEQ’s Assessing Provider Satisfaction: Designing health IT interventions to improve satisfaction and reduce burden.

EHR-Related Resources for 330 and RWHAP Dually Funded Health Centers
EHR-Related Resources for 330 and RWHAP Dually Funded Health Centers

EHR-Related Resources for 330 and RWHAP Dually Funded Health Centers

Health centers funded by the Ryan White HIV/AIDS Program (RWHAP) must submit the Ryan White Services Report (RSR) annually and often main-tain separate databases from their EHR to do so. This document summarizes resources related to integrating RWHAP data reporting requirements into EHRs, including specific vendors, as well as those related to improving HIV service delivery using technology.

Engaging the Data Creators
Engaging the Data Creators

Engaging the Data Creators

This brief discusses the importance of including frontline staff such as front desk, intake staff, and medical assistants in Health IT Enabled QI process, as they are often the ‘data creators’ or the ones entering the information into the system. Real world examples as well as suggested approaches and further resources are included.

High-Impact Leadership
High-Impact Leadership

High-Impact Leadership

This white paper is intended to help healthcare leaders at all levels improve their leadership skills to help them focus their efforts and achieve Triple Aim results for the populations they serve.

How to Establish an Ongoing Security Program and Meet Meaningful Use Requirements for Security Risk Analysis
How to Establish an Ongoing Security Program and Meet Meaningful Use Requirements for Security Risk Analysis

How to Establish an Ongoing Security Program and Meet Meaningful Use Requirements for Security Risk Analysis

In order to comply with the Security Rule of the Health Insurance Portability and Accountability Act (HIPAA), you need to maintain an ongoing security program. The HIPAA Security Rule mandates security standards to safeguard electronic protected health information (ePHI) maintained by electronic health record (EHR) technology, with detailed attention to how ePHI is stored, accessed, transmitted, and audited. This rule is different from the HIPAA Privacy Rule, which requires safeguards to protect the privacy of protected health information (PHI) and sets limits and conditions on the use and disclosure of PHI. 

Lean Daily Improvement Facilitator Training
Lean Daily Improvement Facilitator Training

Lean Daily Improvement Facilitator Training

This is an online training to become a Lean Daily Improvement Facilitator. The Lean Daily Improvement Facilitator understands how to make small but meaningful daily adjustments to how we work and behave in order to move or hold a metric. Lean Daily Improvement (LDI) is useful for making systematic small-step changes while work is being done, and sustaining the gains that have been made through other change efforts. LDI builds a team-based, continuous improvement habit at the point of service.

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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