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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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This set of SAFER Guides can also be found on the HealthIT.gov website which includes further description and documentation. The SAFER Guides consist of nine guides organized into three broad groups. They are provided here on the HITEQ Center knowledgebase as well for easy access to Health Centers. These guides enable healthcare organizations to address EHR safety in a variety of areas. Most organizations will want to start with the Foundational Guides, and proceed from there to address their areas of greatest interest or concern. The guides identify recommended practices to optimize the safety and safe use of EHRs. The interactive PDF versions of the guides can be downloaded and completed locally for self-assessment of an organization’s degree of conformance to the Recommended Practices. The downloaded guides can be filled out, saved, and transmitted between team members.

Multi-lingual Patient Portal Status and Resources for Health Centers
HITEQ Center

Multi-lingual Patient Portal Status and Resources for Health Centers

A listing of the current language support status of patient portals and related resources

Health Center clients represent a broad range of cultures, many of whom do not speak English, or at the least have a limited vocabularly and find it difficult to read or write in English. Unfortunately, many of the current patient portals supported by some of the primary electronic health record (EHR) systems used by Health Centers do not provide a broad range of available languages. 

The spreadsheet available for download and linked to this resource provides a breakdown of the current known status of patient portal multi-lingual support and some multi-lingual resources available to help Health Centers in supporting patient education and patient navigation efforts. This resource can also help provide guidance to Health Centers with specific cultural and language needs who are looking to adopt patient portal and/or patient education services.

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Intended AudiencePatient Engagement Leadership

Documents to download

Acknowledgements

This resource collection was created by Joan Ash, Hardeep Singh, and Dean Sittig for the Office of the National Coordinator for Health Information Technology (ONC).