Wyoming PCA / Tuesday, September 26, 2017 / Categories: Electronic Patient Engagement, Social Media Management, Privacy and Security, Privacy & Security Best Practices, HIPAA Online Reputation Management for Health Centers Maintaining a Good Name in the Digital Era, from Wyoming Primary Care Association It takes years to build a good reputation, and just minutes for that reputation to be tarnished. Word of mouth has always been the primary driver of reputation, and now that ability has been increased exponentially. More than ever, it is easier to create an organizational culture geared toward customer satisfaction and maintain a good reputation, than it is to change your reputation and the minds of the community after the fact. Further, patients are likely to have increased options as to where they choose to seek care. This webinar and related handout outline a three step approach for proactively managing your online reputation to best engage patients and potential patients in public forums. The first step is to Claim & Manage those items online that relate to your health center such as social media, company/ employment profiles, and search engine results. The second is Response 101 which includes establishing an organizational policy regarding online communications, customer service, and response times. Lastly, is respectfully asking for thoughtful feedback and reviews on the regular basis from patients and employees. See detailed instructions for undertaking each of these steps by clicking through the links below. Print 35355 Tags: patient engagementePHIsocial mediapatient navigationelectronic patient engagementsecure messagingonline reputationweb presenceonline reviews Intended AudienceHealth center leadership, outreach, and community engagement staff Related Resources Maintaining Personal Connection in a Digital Age of Healthcare -- Personalizing Patient Engagement through Technology Assessing Your Health Center's Digital Health Tools Promoting Cybersecurity Awareness for Patients HITEQ Highlights: Deploying Smartphone Apps to Advance Mental Health in Primary Care Telehealth and Digital Tools Equity Assessment