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Overview
This section provides guidance to understand the key contract terms involved in negotiating the vendor contract. It is critical to negotiate a vendor contract that takes into account the unique circumstances of your center and incorporates flexibility to meet your reporting needs. Guidance is offered related to indemnification, warranties and disclaimers, liability, dispute resolution, termination and migration, and access to and use of the EHR data.  
Purchasing EHR
Health Center Case Examples in Coding and Documenting Social Risks: Introduction
Health Center Case Examples in Coding and Documenting Social Risks: Introduction

Health Center Case Examples in Coding and Documenting Social Risks: Introduction

Are you capturing information like immigration or refugee status, intimate partner violence, human trafficking, risk of acquiring HIV through sexual contact or substance use disorder, or other information that brings up questions about how to document or code while respecting the patient’s privacy?

This health center learning collaborative series will present health center case examples that explore the privacy and data sharing considerations of EHR documentation of sensitive patient information, such as social history and social risk, and encourage participants to discuss the implications for health centers and their patients. 

Dashboarding Social Needs Data: Support Population Health and Advance Equitable Care through Visual Display of Social Determinants of Health
Dashboarding Social Needs Data: Support Population Health and Advance Equitable Care through Visual Display of Social Determinants of Health

Dashboarding Social Needs Data: Support Population Health and Advance Equitable Care through Visual Display of Social Determinants of Health

As health centers work towards providing more patient-centered and equitable care, they are increasingly adopting standardized social needs screening tools, such as PRAPARE and others, to systematically identify the challenges patients face in managing and improving their health, such as food and housing insecurity, transportation barriers, or safety concerns.  This information can be used to make impactful care planning and programmatic changes that lead to improvements in health outcomes, resource utilization, and reimbursement.  Data dashboards help analyze social determinants of health information in visual displays that deepen insights and trigger action towards addressing patient’s social needs, improving population health, and reducing inequities in care.

This webinar provided a foundational overview of social determinants of health dashboard design and presents case studies from health centers leading the way on use of social determinants of health data dashboards to build community partnerships, improve linkages to services outside the four walls of the clinic, and demonstrate the value-based impact of social needs services in improving the health, well-being, and quality of life of communities served.  One health center shared their experience building dashboards and using them in their clinic.

 

SAMHSA 42 CFR Part 2 Revised Rule
SAMHSA 42 CFR Part 2 Revised Rule

SAMHSA 42 CFR Part 2 Revised Rule

New guidelines from SAMHSA released in July 2020 are designed to improve coordination of care for patients in treatment for substance disorder, while protecting confidentiality against unauthorized disclosure and use of patient information. View this HITEQ webinar on changes to SAMHSA’s 42 CFR Part 2 rule (Part 2) which protects individuals receiving substance use disorder treatment by defining privacy and security requirements for written, electronic and verbal information. This webinar features expert presenters from the University of New Hampshire Institute for Health Policy and Practice and the Center of Excellence for Protected Health Information who present on the new final Part 2 rule and future changes in the CARES Act, including what has changed, what has not changed, what this means for health centers in regard to consents and disclosures, and the implications for care coordination. This presentation also addresses privacy considerations for tele-behavioral health and exceptions during the state of emergency waiver.

Telehealth Considerations and Strategies for Special and Vulnerable Populations
Telehealth Considerations and Strategies for Special and Vulnerable Populations

Telehealth Considerations and Strategies for Special and Vulnerable Populations

This webinar focuses on strategies to reach and serve special and vulnerable populations using telehealth. Special and vulnerable populations include Migratory, Seasonal, and Agricultural Workers (MSAW), Older Adults, people experiencing homelessness, people with limited english proficiency, and rural communities with limited access to broadband. We discuss building the awareness, knowledge, and ability of both patients and health center staff to successfully use telehealth to meet the needs of these important groups. Wealso share how telehealth promotes health equity and increases overall access to quality healthcare for special and vulnerable populations.

HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers
HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers

HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers

This HITEQ Highlights webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing Screening, Brief Intervention, and Referral to Treatment (SBIRT) services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery.

Developing a Data Dashboard for PRAPARE Data
Developing a Data Dashboard for PRAPARE Data

Developing a Data Dashboard for PRAPARE Data

Health centers are interested in using social determinants data to manage and improve the health of their patient population and community, and are at different places on the population health management (PHM) and social determinants of health (SDH) adoption curve. The Protocol for Responding to and Assessing Patients’ Assets, Risks, and Experiences (PRAPARE) is a national effort to help health centers and other providers collect the data needed to better understand and act on their patients’ social determinants of health. In this webinar, the Colorado Community Managed Care Network (CCMCN), a Health Center Controlled Network (HCCN) highlighted a Tableau data dashboard that they have developed to help their health centers make decisions on population health management. They discussed the rationale for developing the tool, challenges and facilitators to integration, and how their health centers benefit from data sharing across Tableau.

Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement
Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement

Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement

Electronic patient engagement technologies are having a significant impact on diabetes-related health outcomes and can help to increase patient to provider diabetes care plan involvement and communication. This HITEQ webinar explored use cases and strategies for effective adoption and evaluation of electronic patient engagement diabetes interventions within the health center setting.

HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth
HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth

HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth

While nearly all health centers have reported the use of electronic health records, only 38 percent are utilizing some type of telehealth technology, most notably to provide mental health services. Despite significant research that telehealth is as effective as in-person visits, there are still many barriers to its use, including the lack of consistent visit reimbursement, technology costs, broadband availability, and resistance to changes to workflow.  This webinar discussed the current state of telehealth use by health centers and the barriers to implementation and use and introduced participants to the national and regional Telehealth Resource Centers (TRCs).

HITEQ UDS Clinical Analysis Dashboard
HITEQ UDS Clinical Analysis Dashboard

HITEQ UDS Clinical Analysis Dashboard

This webinar discussed and demonstrated the newly developed web-accessible dashboards for the HITEQ UDS Clinical Quality Analyses which contain a variety of visual and data views of the information reported in the UDS across time and across measures, providing both individual and network organization levels of content, including comparison to other groups of health centers.  The information presented is specific to the organization that is logged in and content will vary based on the type of organization.  The webinar covered accessing the dashboards, the content available, manipulating the views, interpreting the results, and where to find additional tools and resources based on the information found. 

6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement
6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement

6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement

The role of the consumer/patient is experiencing a significant change within healthcare in which the point of diagnoses and care is being increasingly shifted from the classical care provider setting to a more patient-centered model of health services. This shift in perspective and responsibilities is largely being stimulated by a critical mass in personal health information technology innovation and development, including patient portals, health apps, web-enabled medical devices, and personal fitness and health monitors. Health Centers are very aware of the benefits of patient activation and engagement, but at times need assistance in navigating 1) related regulations associated with policies such as Meaningful Use; 2) incorporation of patient engagement tools and strategies into the organizational workflow; 3) evaluation of patient needs, satisfaction, and activation; and 4) current tools and services available for electronic patient engagement. This webinar will cover the Health IT related policies, organizational changes, personal behaviors, and technical drivers that are converging to usher in a new era of patient empowered healthcare.

5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health
5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health

5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health

The objective of this learning opportunity is to help health centers begin, and make progress along, the path of using social determinants data to address population health using HIT.  This webinar will provide participants with an understanding of population health management and the social determinants of health from a HIT perspective, and their relevance for health centers.  We will present real-world examples of health centers’ successful use of social determinants data to implement population health management and improve quality.  Participants will be introduced to a “Roadmap for Use of Social Determinants Data”, to guide them in the foundational steps of using social determinants data for HIT to drive population health. 

4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management
4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management

4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management

Health Centers are made up of many different levels of IT Security & Privacy expertise, both in terms of staff skills and organizational maturity. This resource will help guide both beginners and more advanced staff and leadership to understanding how to best manage and promote security and privacy risk management at their health center.

Section II - Approach to Health IT-enabled QI
Section II - Approach to Health IT-enabled QI

Section II - Approach to Health IT-enabled QI

The outline depicted in the Approach to Health IT-enabled Quality Improvement graphic provides a step-by-step approach to analyzing and enhancing care processes targeted for outcome improvement. Section III provides guidance and tools on addressing each of these steps.

Section IV - Acknowledgements
Section IV - Acknowledgements

Section IV - Acknowledgements

Origins and Ongoing Refinement of this Guide: The content in this resource is drawn from and builds on widely used CDS/QI tools and strategies that have evolved over the past decade. The HITEQ Center plans to continue refining this Guide based on input from users like you, so please consider sharing your feedback through the comment form.

UDS Mapper and Social Determinants of Health - Transportation
UDS Mapper and Social Determinants of Health - Transportation

UDS Mapper and Social Determinants of Health - Transportation

During this webinar, presenters demonstrated how to use the UDS Mapper to examine transportation and its importance to your patients. The webinar was geared toward users who were familiar with the UDS Mapper.

Telehealth Policy Update: What Has Happened and What to Look for in 2022
Telehealth Policy Update: What Has Happened and What to Look for in 2022

Telehealth Policy Update: What Has Happened and What to Look for in 2022

Mei Kwong, Executive Director for the Center for Connected Health Policy (CCHP), the federally designated telehealth policy resource center, provided an update on federal and state telehealth policy, what’s been made permanent, what’s still temporary and what we may see in the coming months. The presentation included updates on Medicare and potential 2022 legislative trends.

ONC Artificial Intelligence Showcase – Seizing the Opportunities and Managing the Risks of Use of AI in Health IT
ONC Artificial Intelligence Showcase – Seizing the Opportunities and Managing the Risks of Use of AI in Health IT

ONC Artificial Intelligence Showcase – Seizing the Opportunities and Managing the Risks of Use of AI in Health IT

This Webinar spotlights how federal agencies and industry partners are championing the design, development, and deployment of responsible, trustworthy AI in health IT.  Particpants watched updates from federal agencies working to support AI innovation, while attempting to mitigate the risks of AI in health care, including its potential for unethical use and exacerbating systemic biases. Additionally, there was presentations and demos from industry partners who are on the cutting edge of responsibly deploying AI in their organizations. A panel discussion was also held at the end of the day. 

Ensuring Health Equity in Preventing Cardiovascular Disease
Ensuring Health Equity in Preventing Cardiovascular Disease

Ensuring Health Equity in Preventing Cardiovascular Disease

The Million Hearts® Learning Lab is a bi-monthly learning series focused on cardiovascular disease prevention and management topics. The series is open to clinicians, quality improvement, and other interested staff across the country, but with a focus on community health centers. 

In this learning series Presenters:

  • Defined what health equity means practically in heart disease and stroke prevention.
  • Discussed ways to assess and ensure health equity in cardiovascular disease-related care processes.
  • Described examples of unintended consequences that may lead to greater inequities (implementing digital tools that require broadband, digital literacy, and/or English language skills, prescribing high-cost medications, etc.).
Health Center Clinician Office Hours: Leveraging Telehealth for SUD Care
Health Center Clinician Office Hours: Leveraging Telehealth for SUD Care

Health Center Clinician Office Hours: Leveraging Telehealth for SUD Care

This webinar was developed for health center clinicians by The National Clinician Consultation Center (NCCC) in partnership with the Health Resources and Services Administration’s Bureau of Primary Health Care.

The onset of COVID-19 accelerated the adoption of telehealth as an option for health care providers to remotely engage patients in care, including those with substance use disorders (SUDs). Now as health centers begin to plan delivering care in a post-pandemic environment, examining what strategies to retain remains crucial for engaging and retaining patients in care. During this webinar, clinician consultants from the NCCC’s Substance Use Warmline (855-300-3595; nccc.ucsf.edu) provided an overview of promising practices and considerations for SUD care during the age of telehealth.

During this office hour session, clinician consultants from the NCCC:

1. Discussed insights, best practices and challenges for providig telehealth to people with SUD, including treatment initiation and monitoring.
2. Identifyed strategies for engaging and retaining patients with SUD in care in the COVID era.
 

Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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