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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, health apps, and the other various personal health information technologies provide great opportunities for increasing patient activation and engagment with their health and their ability to successfully navigate their healthcare system. Furthermore, an increasing number of studies are finding positive outcomes related to the use of these patient-centered tools. While these findings are encouraging, it is still important to assess the effectiveness and fit of these new tools and services when using them to engage a Health Center's community. Effective evaluation can help determine whether a tool is good or bad or simply not the right fit for a particular cohort of patients. In order to determine why a tool is successful or not requires an understanding of the technical, social, and clinical factors that may impact the way a patient interacts with the technology.

The evaluation tools within this resource set provide examples of different measurements that can be used to assess the value and effectiveness of electronic patient engagement tools and services.

Evaluation of Engagement and Satisfaction Resources

Electronic Patient Engagement (EPE) Tool Inventory
HITEQ Center
/ Categories: Electronic Patient Engagement, Patient Portals, Evaluation of Engagement and Satisfaction

Electronic Patient Engagement (EPE) Tool Inventory

Information from Health Centers and Vendors on Ten EPE Tools, Oct. 2020

In the spring of 2020, HITEQ and several PCA and HCCN colleagues developed a survey to gather detailed information on health center experiences with a variety of EPE tools and included questions about product functions, strengths & weaknesses, cost, integration with EHRs, ease of implementation, and quality of vendor support. The results of that survey, as well as interviews and demonstrations are captured in this EPE Tool Inventory. Ten tools are profiled in the inventory, which can be downloaded in the Documents to Download section below. 

Our focus in developing this inventory was electronic tools that require patient action, beyond a patient's presence for a telehealth visit. Examples include tools or apps that allow patient response to health center outreach (reminders, requests for information, etc.); patient communication with providers; self-registration and/or appointment scheduling; request for personal health information, medication refills; patient-generated data (e.g. food intake, compliance with a care plan, etc.); patient education; or patient response to surveys.

We would love to add more tools to this inventory, if you are a health center using an electronic patient engagement tool like the examples above, and would be willing to share your experience, please email us or complete this survey.

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Tags: telehealthpatient engagementmobile healthpersonal health recordselectronic patient engagement

Documents to download

Related Resources

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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