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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, health apps, and the other various personal health information technologies provide great opportunities for increasing patient activation and engagment with their health and their ability to successfully navigate their healthcare system. Furthermore, an increasing number of studies are finding positive outcomes related to the use of these patient-centered tools. While these findings are encouraging, it is still important to assess the effectiveness and fit of these new tools and services when using them to engage a Health Center's community. Effective evaluation can help determine whether a tool is good or bad or simply not the right fit for a particular cohort of patients. In order to determine why a tool is successful or not requires an understanding of the technical, social, and clinical factors that may impact the way a patient interacts with the technology.

The evaluation tools within this resource set provide examples of different measurements that can be used to assess the value and effectiveness of electronic patient engagement tools and services.

Evaluation of Engagement and Satisfaction Resources

Health Center Resilience in the Face of Cyber Adversity
Molly Rafferty
/ Categories: Privacy and Security, Privacy & Security Best Practices, HIPAA, Security Risk Analysis, Breach Mitigation & Response

Health Center Resilience in the Face of Cyber Adversity

A Case Study of the Family Health Center of Worcester’s Ransomware Incident, February 2024

The use of ransomware — malicious software that restricts access to computer systems with financial demands — has escalated, targeting health centers and putting countless lives at risk. This dire reality came to the forefront during the alarming ransomware attack on the Family Health Center of Worcester, Inc. (FHCW), where the personal health information and care continuity for thousands of patients were compromised. This resource uses FHCW's experience as a case study to demonstrate the imperative of preparedness and the strength of a community-centered response in ensuring the continuity of healthcare services amidst the ever-growing tide of cyber vulnerabilities.

Download the resource in the Documents to Download Section below.

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Tags: PHIHIPAAcybersecurityransomwareCommunity Health CentersCHCransomware preventioncyber securitycybersecurity defenderCHCsincident responsecybersecurity riskscybersecurity infrastructurecybersecurity awarenesscybersecurity in healthcarecyber engagementincident response planningCyber-resiliency

Documents to download

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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