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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

  • Rationale
  • Challenges
  • Approach

Mobile health (mHealth) tools have the potential to play a pivotal role in fostering a sense of greater patient engagement within underserved populations. By facilitating patient use of mHealth applications in collaboration with electronic health record (EHR) and personal health record (PHR) systems there is an opportunity to empower individuals to take a more active role toward managing their health conditions.

The proliferation of consumer mobile health applications and devices is creating new opprotunities for engaging patients in their care and leaves little doubt as to the impact that these tools will have on the way that people manage their health, health information, and health communications with their care providers, family and friends. This shift to increased self-management of health by consumers will change a patient’s relationship with their doctor and the way healthcare is practiced.
The current laws and standards in place to ensure patient’s privacy and health information security will need further review to determine whether mobile health technologies create unique situations that are not yet addressed. This poses many challenges for health centers as to how best to support patient use of these tools and ways in which to incorporate them into their own clincial support systems.

Mobile health characterizes a shift in the point of care for the patient. The point of care has classically been located at the hospital or clinic. Mobile health is beginning to shift this model so that the point of care is more frequently a matter of where the person happens to be located at that time, consequently providing opportunities for more timely care. It is also important to note that these tools help to increase the accessibility of Healthcare to populations where direct access to Healthcare professionals is limited and so health management is more frequently left in the hands of the consumer.

The tools provide in this resource cover a range of different mobile health tools, strategies, and guidelines for consideration as Health Centers seek to leverage these technologies to better engage and activate their patients.

Mobile Health Resources

A Practical Guide on Intimate Partner Violence, Human Trafficking, and Exploitation and Technology Tools
A Practical Guide on Intimate Partner Violence, Human Trafficking, and Exploitation and Technology Tools

A Practical Guide on Intimate Partner Violence, Human Trafficking, and Exploitation and Technology Tools

This practical guide features key tools and principles to help health centers (HCs) develop safe documentation for intimate partner violence, human trafficking, and exploitation (IPV/HT/E) in their electronic health records (EHRs) and other technology tools.  In 2020, the Health Resources and Services Administration’s (HRSA) introduced new Uniform Data System (UDS) data elements for health centers (HCs) to report on IPV and HT/E. With the evolving landscape of data use in medical settings, it is imperative that HC staff understand privacy principles and implement best practices to protect confidentiality for survivors of IPV/HT/E. This resource features guidelines on documenting IPV/HT/E in the EHR using a trauma-informed, survivor-centered approach. The guide also features tools that FUTURES has developed alongside health IT platforms, namely for eClinicalWorks and OCHIN Epic, to aid HCs in using the evidence-based CUES intervention that focuses on universal education approaches on IPV/HT/E. This guide is available as a PDF (4 pages) in English.

Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies
Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies

Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies

The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act Information Blocking Rule (Info Blocking Rule) prohibits covered actors – including health care providers, health IT developers of certified health IT, and health information exchanges/health information networks– from engaging in practices likely to interfere with, prevent, or materially discourage access, exchange, or use of electronic health information (EHI). The Info Blocking Rule includes eight exceptions that provide actors with certainty that, when their practice interferes with the access, exchange, or use of EHI and meets the conditions of one or more exception, such practice will not be considered information blocking. An actor’s practice that does not meet all the conditions of an exception will be evaluated on a case-by-case basis to determine whether information blocking has occurred.

FAQ: How will the upcoming changes to the Information Blocking and EHR certification requirements impact health centers?
FAQ:  How will the upcoming changes to the Information Blocking and EHR certification requirements impact health centers?

FAQ: How will the upcoming changes to the Information Blocking and EHR certification requirements impact health centers?

During the 4th quarter (October to December) of 2022, there are two major health information technology (HIT) requirement changes, with potential for significant implications to health centers. Read this FAQ to find out how your health center can respond.

 

Navigating Compliance Challenges with the Information Blocking Rule
Navigating Compliance Challenges with the Information Blocking Rule

Navigating Compliance Challenges with the Information Blocking Rule

Since the 21 Century Cures Act Information Blocking Rule went into effect in 2021, electronic health information (EHI) has become more available than ever as it is posted to portals, sent through health information exchanges, and available via health-related apps upon request by patients. As the availability of EHI has increased, so too have concerns about the privacy of EHI. Like other actors, health centers are faced with new compliance challenges, including how to best protect sensitive EHI, how to respond to patient requests to restrict access to their EHI, and how to respond when patients request changes to their EHI. Health centers must navigate complex and, at times, conflicting federal and state laws and regulations. This webinar focused on how to navigate these challenges while complying with the Information Blocking Rule.

Patient Portals & Right of Access: Compliance with the Information Blocking rule and HIPAA
Patient Portals & Right of Access: Compliance with the Information Blocking rule and HIPAA

Patient Portals & Right of Access: Compliance with the Information Blocking rule and HIPAA

There are many questions about patient portals and the related requirements under the Information Blocking Rule. In this session, our expert speaker will review the impact of the Information Blocking Rule on implementation and use of the patient portal.

Over the last few years, the Office of Civil Rights has focused much of its enforcement efforts on ensuring patients are afforded their HIPAA right to access their protected health information (PHI). The Privacy Rule generally requires HIPAA covered entities to provide individuals, upon request, with access to the PHI (including electronic PHI) about them in one or more “designated record sets” maintained by or for the covered entity. This includes the right to inspect or obtain a copy, or both, of the PHI. It also includes an individual’s right to direct the covered entity to transmit a copy of their PHI to a designated person or entity of the individual’s choice.

HITEQ Highlights: Health Centers as Actors (in Information Blocking)!
HITEQ Highlights: Health Centers as Actors (in Information Blocking)!

HITEQ Highlights: Health Centers as Actors (in Information Blocking)!

Join the HITEQ Center to discuss approaches to balance patient confidentiality, sensitive situations, vulnerable populations, and meeting the provisions in CURES act and information blocking. How should health centers best prepare themselves and their staff to meet the information blocking provisions and better serve our patient population?

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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