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Resource Overview
  • Rationale
  • Challenges
  • Approach

Mobile health (mHealth) tools have the potential to play a pivotal role in fostering a sense of greater patient engagement within underserved populations. By facilitating patient use of mHealth applications in collaboration with electronic health record (EHR) and personal health record (PHR) systems there is an opportunity to empower individuals to take a more active role toward managing their health conditions.

The proliferation of consumer mobile health applications and devices is creating new opprotunities for engaging patients in their care and leaves little doubt as to the impact that these tools will have on the way that people manage their health, health information, and health communications with their care providers, family and friends. This shift to increased self-management of health by consumers will change a patient’s relationship with their doctor and the way healthcare is practiced.
The current laws and standards in place to ensure patient’s privacy and health information security will need further review to determine whether mobile health technologies create unique situations that are not yet addressed. This poses many challenges for health centers as to how best to support patient use of these tools and ways in which to incorporate them into their own clincial support systems.

Mobile health characterizes a shift in the point of care for the patient. The point of care has classically been located at the hospital or clinic. Mobile health is beginning to shift this model so that the point of care is more frequently a matter of where the person happens to be located at that time, consequently providing opportunities for more timely care. It is also important to note that these tools help to increase the accessibility of Healthcare to populations where direct access to Healthcare professionals is limited and so health management is more frequently left in the hands of the consumer.

The tools provide in this resource cover a range of different mobile health tools, strategies, and guidelines for consideration as Health Centers seek to leverage these technologies to better engage and activate their patients.

Mobile Health Resources
Patient Resource: QuestionBuilder App
HITEQ Center

Patient Resource: QuestionBuilder App

An AHRQ App for Digital Healthcare

AHRQ has just released a new app for patients. The QuestionBuilder app helps patients prepare and organize questions and other helpful information ahead of time and puts that information at their fingertips, as part of an email or calendar appointment that allows for note taking  during medical visits.

The AHRQ QuestionBuilder app helps patients and caregivers prepare for medical appointments and maximize visit time. It’s as easy as 1-2-3:

  1. Download the mobile app (iOS or Android). There is a website version as well.
  2. Select or create questions to ask.
  3. Save the questions to a calendar appointment or send them to any email address so that the information is handy during medical visits.

Patients can use the QuestionBuilder App to:

  • Prepare and organize questions by type of medical encounter.
  • Take photos of insurance cards, pill bottles, or even a skin rash.
  • Access consumer education materials and videos.

A one-page handout is available in the links below that can be printed and handed to patients to encourage them to download and use the tool to support more effective visits. 

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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