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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources

Electronic Patient Engagement (EPE) Tool Inventory

Electronic Patient Engagement (EPE) Tool Inventory

Information from Health Centers and Vendors on Ten EPE Tools, Oct. 2020

In the spring of 2020, HITEQ and several PCA and HCCN colleagues developed a survey to gather detailed information on health center experiences with a variety of EPE tools and included questions about product functions, strengths & weaknesses, cost, integration with EHRs, ease of implementation, and quality of vendor support. The results of that survey, as well as interviews and demonstrations are captured in this EPE Tool Inventory. Ten tools are profiled in the inventory, which can be downloaded in the Documents to Download section below. 

Our focus in developing this inventory was electronic tools that require patient action, beyond a patient's presence for a telehealth visit. Examples include tools or apps that allow patient response to health center outreach (reminders, requests for information, etc.); patient communication with providers; self-registration and/or appointment scheduling; request for personal health information, medication refills; patient-generated data (e.g. food intake, compliance with a care plan, etc.); patient education; or patient response to surveys.

We would love to add more tools to this inventory, if you are a health center using an electronic patient engagement tool like the examples above, and would be willing to share your experience, please email us or complete this survey.

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Documents to download


This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.