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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources

Patient Portals and Meaningful Use
HITEQ Center

Patient Portals and Meaningful Use

A NextMD patient portal use case from ONC

This article provides an overview of a patient portal implementation conducted by Patients First within east central Missouri counties. The NextMD patient portal was rolled out in August 2010 and serves three core functions:  1) Providing patients with an electronic clinical summary, 2) Providing timely access to lab results, and 3) Providing secure messaging with clinical and office staff.

Key areas of Patient Portal implementation include overviews and findings related to:

  • Adoption
  • Implementation both in terms of Providers and Patients
  • Meaningful Use Objectives addressed
  • Key Challenges identified
  • And next steps in patient porrtal roll-out


Previous Article Measuring Patient Portal Impact
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This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.