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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Social media tools such as Twitter, Facebook, SnapChat, and the next greatest thing to come, provide great opportunities for Health Centers to better connect with their clients and help them better navigate their health system. Unfortunately, this means that Health Center leadership, staff and IT support also need to keep up with best practices, privacy and security mitigation, and general abilities in leveraging social media and their social network.

The following resources provide articles, guidelines, and helpful use cases to better support health centers in managing social media efforts.

Social Media Management Resources

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging
HITEQ Center
/ Categories: Electronic Patient Engagement, , Privacy and Security, Privacy & Security Best Practices, HIPAA

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging

2019 Updates on Methods for Successful Patient Text Messaging Strategies

This slide deck provides health centers with information and a presentation template overview of the HIPAA and electronic PHI risks related to texting and messaging that are important for health center leadership and IT managers to understand in making organizational decisions for these types of tools.

 

Key considerations covered within this slide deck:

  • Important to understand new changes to enforcement of HIPAA as it relates to portable devices, texting, and emailing of PHI.
  • HIPAA privacy and security rules need not act as an obstacle to texting, but compliance requires planning and diligence.
  • All forms of communication involve some level of risk. Text messaging merely represents a different set of risks that, like other communication technologies, needs to be managed appropriately to ensure both privacy and security of the information exchanged.
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Tags: ePHIHIPAACIOtextingsecure messagingmessagingtext messageSMScybersecurity defender
Intended AudienceHealth Center Leadership, CIO, OSI Office Staff

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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