Improving performance can be boiled down to three approaches: improving the completeness and accuracy of data, decreasing missed opportunities, and improving the quality of services. Determining which of these is appropriate for your circumstance requires doing some data validation to assess where the issue lies. If you have not taken that step yet, please visit that section of the HITEQ site.

This case study walks through improving performance on immunization coverage using one continuous quality improvement process, the AFIX program, and highlights strategies in each of the three approaches to improve performance.