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Overview

Through the data validation process, valuable information is gained that can then be used to improve performance around patient care or quality of care metrics.  Improving quality performance may take the form of improving data collection processes, better identifying patients who need additional interventions, or decreasing missed opportunities to provide patients appropriate interventions, among other possibilities. This section includes guidance on leveraging Health IT to improve quality performance including change packages for recommended approaches related to various quality of care measures.

Improving Performance Resources
October 4th HITEQ Highlights Webinar Materials

October 4th HITEQ Highlights Webinar Materials

Health IT-Enabled Quality Improvement: A Guide to Improvement

Improving care delivery is a business and mission imperative for health centers, and the HITEQ Center offers a growing collection of tools and services to support this journey. This webinar and its slides (available for download below) provide a foundation by way of introducing the Guide for Improving Care Processes and Outcomes in Health Centers.  This web-based resource provides step-by-step guidance on understanding and improving workflows and information flows that drive performance on key targets such as hypertension control and colorectal cancer screening. Guide centerpieces include worksheets for documenting, analyzing, sharing and improving care processes for such targets.

Strategies and tools in the Guide have been used successfully in various quality improvement (QI) initiatives, and a HITEQ Center focus is spreading this value more quickly and widely among health centers. This introductory training session, for which these slides are used, introduces health centers and their partners to the Guide's proven approaches, worksheets and other health IT-enabled QI tools. Health Centers and their partners can incorporate these approaches into their existing QI activities, or use them as a foundation for putting a solid QI foundation in place. The session empowers attendees with critical 'what to know' and 'what to do' QI information, and concludes by recommending a 'quick-win' exercise wherein attendees use a worksheet in a brief exercise with their teams to document current care processes for a high priority target, and brainstorm potential improvements. Material in the Guide and in the training session provide further details about performing a more robust care process analysis, as well as on prioritizing, implementing, evaluating and sustaining improvements surfaced during the analysis phase.

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Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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