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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
Alabama Primary Health Care Network
Alabama Primary Health Care Network

Alabama Primary Health Care Network

The Alabama Primary Health Care Association (APHCA) was established in 1985 as a non-profit, professional trade association whose mission is to strengthen and expand Alabama’s health center network through leadership, services, and collaboration so that Alabamians have access to improved outcomes through coordinated health care. As part of APHCA, there are 16 CHC members providing care across Alabama.

Central Valley Collaborative (Golden Valley Health Centers)
Central Valley Collaborative (Golden Valley Health Centers)

Central Valley Collaborative (Golden Valley Health Centers)

Founded in 1972, Golden Valley Health Centers is dedicated to improving the health of our patients by providing quality, primary health care services to people in the communities we serve regardless of language, financial or cultural barriers. As a private non-profit Federally Qualified Health Center system they operate clinical and dental sites in Merced and Stanislaus counties.

Central Valley Health Network
Central Valley Health Network

Central Valley Health Network

Incorporated in 1998, Central Valley Health Network is comprised of 15 Community Health Center corporations designated as Federally Qualified Health Centers (FQHCs). CVHN was established to conduct advocacy at national, state, and local levels on behalf of its Central Valley membership of FQHC’s and their unique patient population specific to the Valley. CVHN’s network is also recognized nationally as one of the largest network of Migrant Health Centers serving rural, farm-working populations and their families.

CHCNet Maine/Maine Primary Care Association
CHCNet Maine/Maine Primary Care Association

CHCNet Maine/Maine Primary Care Association

Maine Primary Care Association (MPCA) is a membership organization representing the collective voices of Maine’s Community Health Centers - referred to as Maine’s health care safety net. Founded in 1981, MPCA has provided technical assistance and training, housed relevant programs and services and advocated on behalf of Maine’s safety net and the thousands of patients it serves.

Colorado Community Managed Care Network (CCMCN)
Colorado Community Managed Care Network (CCMCN)

Colorado Community Managed Care Network (CCMCN)

Colorado Community Managed Care Network (CCMCN) is comprised of 19 Community Health Centers. CCMCN was founded in 1994 to respond pro-actively to the advent of mandatory Medicaid managed care, and has evolved to a multi-faceted organization focusing on managed and accountable care, health information technology, and clinical quality improvement programming.

Community Care Network of Virginia
Community Care Network of Virginia

Community Care Network of Virginia

Since 1996, Community Care Network of Virginia, Inc. (CCNV), has been a trusted support system, training partner and business process expert for health providers, including Federally Qualified Health Centers (FQHC), private practices, hospitals, managed care organizations, and provider networks. Providing integrated, network-based services and programs to healthcare clients to help them run their businesses better so that they can focus on patient care. This includes the centralized practice management system, help desk, and support infrastructure that we established in 1999.

Community Clinic Association of Los Angeles County
Community Clinic Association of Los Angeles County

Community Clinic Association of Los Angeles County

The Community Clinic Association of Los Angeles (CCALAC) was founded in 1994, alongside their 62 memebers  they share a common mission to promote community clinics and health centers as providers and advocates for expanding access to quality comprehensive health care for medically underserved people in Los Angeles County.

Community Clinic Consortium of Contra Costa and Solano County
Community Clinic Consortium of Contra Costa and Solano County

Community Clinic Consortium of Contra Costa and Solano County

The Community Clinic Consurtium was established in Contra Costa County in 2004, and provides representation and support to 26 non-profit community health center sites and their patients. The Consortium works at the county, state and federal government levels to advocate for funding and policy changes that help health centers meet the diverse health care and social service needs of almost 200,000 patients annually. The Consortium also serves as a local resource for clinic staff, clients and the community.

Community Health Access Network
Community Health Access Network

Community Health Access Network

The Community Health Access Network (CHAN) is the only Health Center Controlled Network (HCCN) in New Hampshire.  Established in 1995, CHAN has developed and supports an integrated clinical and administrative system infrastructure for its ten Federally Qualified Health Center (FQHC) members which includes 3 Healthcare for the Homeless Programs.

Community Health Best Practices, LLC
Community Health Best Practices, LLC

Community Health Best Practices, LLC

Founded in 2009, Community Health Best Practices, LLC is a nonprofit network comprised of fifteen of the nation’s leading community health centers.  Our Members operate federally qualified health centers (FQHCs) in Oregon, Washington, Arizona, California, Colorado, New Mexico, Texas, Hawaii, Connecticut, New York, Massachusetts, and Puerto Rico, and they provide comprehensive primary care and behavioral health services to all patients regardless of the patients’ ability to pay for such services.

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.