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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

There are many tools available and a number of vendors serving the market for PHM technologies, making implementation decisions and planning a challenge for health centers.  Resources in this section provide a framework for PHM vendor selection and a roadmap for PHM and SDH implementation.  Case examples are provided to demonstrate health centers’ experiences implementing PHM and SDH.

Implementation of PHM and SDH Resources

Telehealth Strategies and Resources for Serving Patients with Limited English Proficiency
HITEQ Center
/ Categories: Health IT & QI Workforce, Professional Development, Population Health, Implementing PHM and SDH, Telehealth

Telehealth Strategies and Resources for Serving Patients with Limited English Proficiency

Published June 2020

Download the full PDF resource at the bottom of this page.

Telehealth has the power to provide care to people in ways that were not possible before rapid communication via internet and video services. For many, telehealth has removed barriers and ensured that people receive care when and where it is most convenient. Telehealth has been especially powerful during the COVID-19 pandemic, when non-emergency services such as primary care, behavioral health, and other in-person visits have been postponed to reduce the spread of the virus. However, while telehealth can remove obstacles, if not used deliberately and thoughtfully, it can exacerbate many inequalities that exist in the United States health system. One factor that is essential to account for is language accessibility, which, if not provided, limits the number of patients who are able to utilize telehealth services. A number of tools and strategies are available to improve access for patients with limited english proficiency. The resource, available for download below, includes information on the folllowing:

  • Third-party services to provide real time interpertation in telehealth visits.
  • Technology functionality that supports expedient and effective interpretation in Zoom, Doxy.me, and other telehealth platforms. 
  • Telehealth options beyond audio/ visual. 
  • Other useful information for clinics serving LEP patients via telehealth.
  • Share interpretation capacity and need with other organizations. 
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Tags: telehealthSocial Determinants of HealthtelemedicineSDoHCOVID-19coronavirus
Intended AudienceProviders, Clinical Quality Staff, Telehealth programs

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable contributions from the National Association of Community Health centers (NACHC) as well as HITEQ's Advisory Committee and many health centers who have graciously shared their experiences with HITEQ.

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