Resource Overview

The Office for Civil Right's new HIPAA random audit program is in effect and significantly increases enforcement procedures following breaches, Health Centers need to ensure that their organization is fully complying with HIPAA regulations while at the same time providing systems that meet modern health information sharing and communication requirements that allow for increaseed continuity of care.  

Health Centers will need the right privacy protections for health information, and the necessary documented policies and procedures per HIPAA regulations, as well as documentation of actions taken per the policies of their organization. The resources in this section provide best practices, strategies and templates for better understanding nuances of HIPAA regulations and how they pertain to a Health Center's specific setting.

HIPAA Resources
Online Reputation Management for Health Centers

Online Reputation Management for Health Centers

Maintaining a Good Name in the Digital Era, from Wyoming Primary Care Association

It takes years to build a good reputation, and just minutes for that reputation to be tarnished. Word of mouth has always been the primary driver of reputation, and now that ability has been increased exponentially. More than ever, it is easier to create an organizational culture geared toward customer satisfaction and maintain a good reputation, than it is to change your reputation and the minds of the community after the fact. Further, patients are likely to have increased options as to where they choose to seek care.

This webinar and related handout outline a three step approach for proactively managing your online reputation to best engage patients and potential patients in public forums. The first step is to Claim & Manage those items online that relate to your health center such as social media, company/ employment profiles, and search engine results. The second is Response 101 which includes establishing an organizational policy regarding online communications, customer service, and response times. Lastly, is respectfully asking for thoughtful feedback and reviews on the regular basis from patients and employees. See detailed instructions for undertaking each of these steps by clicking through the links below.

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Intended AudienceHealth center leadership, outreach, and community engagement staff

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This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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