Behavioral Health Integrator

The Virtual Engagement for Professionals: Center of Excellence (COE) met over six sessions to identify and promote promising practices for optimal, virtual training and technical assistance engagement. COE collaborators hosted facilitated discussions, offered peer-learning opportunities, and published training and technical assistance (T/TA) highlights and successes. The audience for this COE is PCAs, HCCNs, NTTAPs, and health centers who were interested in contributing to national T/TA efforts or engaging their own employees or peers through virtual modalities. This session addressed dissemination of information such as findings and publications through social media and other online channels.

The Virtual Engagement for Professionals: Center of Excellence (COE) meets over six sessions to identify and promote promising practices for optimal, virtual training and technical assistance engagement. COE collaborators hosted facilitated discussions, offered peer-learning opportunities, and published training and technical assistance (T/TA) highlights and successes. The audience for this COE is PCAs, HCCNs, NTTAPs, and health centers who are interested in contributing to national T/TA efforts or engaging their own employees or peers through virtual modalities. This session focused on webinar engagement, including prep for webinar to encourage engagement as well as use of polls, chat, etc.

The Virtual Engagement for Professionals: Center of Excellence (COE) will meet over six sessions to identify and promote promising practices for optimal, virtual training and technical assistance engagement. COE collaborators will host facilitated discussions, offer peer-learning opportunities, and publish training and technical assistance (T/TA) highlights and successes. The audience for this COE is PCAs, HCCNs, NTTAPs, and health centers who are interested in contributing to national T/TA efforts or engaging their own employees or peers through virtual modalities.This session focused on project collaboration, including recruitment, participant management, work plan tracking, and collaborating on specific tasks or projects.

The HITEQ Center led a learning collaborative for health centers on Addressing Provider Burden. This learning collaborative provided a space for discussion and sharing compassionate, well designed, and digital-first solutions. Health center participants had the opportunity to discuss interventions, implementation, training, and ongoing support for meaningfully integrated digital solutions to effectively support reducing provider burden.

This learning collaborative provided health centers a series of four structured virtual sessions to engage with subject matter experts and their colleagues in peer-to-peer learning and discussion. Topics included EHR best training practices, workflow support, and documentation support. Throughout the series, participants were encouraged to consider the broad scope of provider burnout and the opportunities their particular settings may have for meaningful interventions.

All sessions are scheduled to begin at 1:30 ET and will last between 60 - 90 minutes. The session schedule is:
--June 9: Session 1 - Scoping Provider Burnout as a Problem with a Solution
--June 23: Session 2 - EHR Training Best Practices
--July 14: Session 3 - Workflow and Documentation Support
--July 28: Session 4 - Provider Burnout Round-Up

Health centers interested in participating in the upcoming learning collaborative series can submit one registration form on behalf of their health center. Health center registrations can include up to three participants in their form.

Session 2 discussed the questions of effectiveness, timing, and structure of EHR training to prevent provider burnout.

Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. A 2013 survey found that dissatisfied physicians were 2-3 times more likely to leave medical practice than their more satisfied colleagues. This may be unsurprising given that another recent study found that physicians spend almost half of their day on the EHR and desk work. Even during the patient visit, 37 percent of the time in the exam room is spent on these tasks. The increase in clerical and documentation burden related to EHR adoption was cited as a contributor to provider dissatisfaction. This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Results of recent research as to the challenges that providers experience are outlined, and then several possible health IT interventions are profiled.