HITEQ Health Center Behavioral Health Integrator Badge
Health centers are increasing the integration of behavioral health in primary care, spurred by an increased focus on whole person care and additional funding. Effective use of health IT in conjunction with patient privacy and confidentiality is imperative to support behavioral health.

According to the Office of the National Coordinator, "Health information technology can help to improve behavioral health care and can further enable care coordination and integration, increase information sharing, and support prevention, treatment, and recovery activities. Access to and the exchange and use of behavioral health information as part of routine care can help to improve continuity in care services and support efforts toward achieving an interoperable health care system across the continuum."

Take some time to read through some of the articles on this page and then fill out the submission form on the right and you will be rewarded with a Health Center Incredible Behavioral Health Integrator badge! This is an official badge that is submitted by the HITEQ Center as a proof of completion to the blockchain. Your credentials can be added to profiles such as LinkedIn and verified through accreditation services such as Accredible and Open Badge.

https://hiteqcenter.org/Services/Badges-Self-paced-Learning/Behavioral-Health-Integrator

 

Assessing Provider Capabilities, Attitudes and Preferences about Telehealth Assessing Provider Capabilities, Attitudes and Preferences about Telehealth

Assessing Provider Capabilities, Attitudes and Preferences about Telehealth

HITEQ Center Question Bank, April 2023.

Molly Rafferty 0 2672

As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers. This question bank serves as a collection of questions that can be used to assess health care providers’ perspectives on telehealth. Users of the question bank can select questions that most closely match their needs and use those to create a survey, or to supplement existing surveys. Surveying primary care providers can provide valuable insights that can help organizations improve their telehealth programs, support their providers, and ultimately provide better care to their patients.

Read more
Using Health IT and EHRs to Address the Burden Providers Experience Using Health IT and EHRs to Address the Burden Providers Experience

Using Health IT and EHRs to Address the Burden Providers Experience

Takeaways for primary care safety net settings including federally qualified health centers and look-alikes. June 2022.

HITEQ Center 0 4233
Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. This piece outlines organizational-level approaches to use address provider burden with health IT.
Read more
HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices

HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices

HITEQ Highlights Webinar

Jodie Albert 0 12299

Drawing on recently published research from Agency for Healthcare Research and Quality’s EvidenceNOW initiative, Dr. Samuel Edwards shared insights for primary care practices seeking to assess and address provider burnout. Dr. Edwards highlighted associations between the use of quality improvement strategies, EHR capabilities, and satisfaction among practices with zero-burnout versus high-burnout. Key, and sometimes surprising, takeaways regarding leadership, workplace environment and culture, EHR use, and more from this research were discussed.

Read more
Telehealth Operations and Quality: Ask Anything Telehealth Operations and Quality: Ask Anything

Telehealth Operations and Quality: Ask Anything

HITEQ Panel

Molly Rafferty 0 10387

As health centers have newly established, scaled and/or enhanced their telehealth services during the pandemic year, they have navigated a variety of challenges, including policy and practice changes, logistics of implementation, privacy and security considerations, connectivity issues, ensuring quality services and patient and provider satisfaction. As health centers continue to refine their telehealth services amidst a changing context, the HITEQ Center is pleased to offer a panel of telehealth experts to address health center questions.  Panelists offer expertise in: set up and implementation of telehealth; clinical workflows, roles and training; hybrid care; patient-centered services; remote patient monitoring; telebehavioral health; telehealth optimization, maturity and performance management.

View the HITEQ Center's Telehealth Operations and Quality: Ask Anything  session. The session,  moderated by HITEQ’s Training and Technical Assistance Advisor, Natalie Truesdell, will provide an open forum for health centers to ask panelists their most pressing questions about telehealth services in the health center setting, such as:

  • How can we fully integrate telehealth into our overall care delivery model?
  • What are the ways in which telehealth may alleviate and/or add to provider burden?
  •  Can you describe other health centers’ experiences with the unintended consequences of transitioning to telehealth?
  • How do we ensure health equity when refining our telehealth and in-person care?
  • What recommendations do you have for patients with limited digital proficiency?
  • What might be the best approach to optimizing care for patients with chronic conditions?
  • How can we improve our care team communication when so many staff are working remotely?
  • What recommendations do you have for quick training of providers on patient interaction through telehealth?
  • How can telehealth be more than a ‘transactional’ interaction?
  • Can it be used to provide more touchpoints through different levels of care?
  • What's the best way to assess telehealth success?

Please note: This session will be focused on telehealth operational and quality questions, and will not cover questions related to telehealth reimbursement, financing or policy changes at the state or federal level.

The session features the following panelists:

  • Emma Ansara,  RN, MS, MA, FNP-C, Integrated Care Expert at the HITEQ Center
  • Samantha Lippolis, MPA, Physician Practices Telemedicine Advisor & Consultant with Ingenium Digital Health Advisors
  • Shane McBride, MBA, Founder & CEO of Chiron Strategy Group
  • Christian Milaster, MS, Founder & CEO, Digital Health Transformation Advisor & Consultant with Ingenium Digital Health Advisors

The  60 minute session will start with panelists answering questions submitted by health centers during registration for the event.

Objectives

  • Provide information and guidance to health centers across a variety of telehealth topics.
  • Share ideas, tactics, and resources for implementing and optimizing telehealth services and virtual care
Read more
Addressing Provider Burden Learning Collaborative Session 2: EHR Training Best Practices Addressing Provider Burden Learning Collaborative Session 2: EHR Training Best Practices

Addressing Provider Burden Learning Collaborative Session 2: EHR Training Best Practices

HITEQ Learning Collaborative series

Molly Rafferty 0 11203

The HITEQ Center led a learning collaborative for health centers on Addressing Provider Burden. This learning collaborative provided a space for discussion and sharing compassionate, well designed, and digital-first solutions. Health center participants had the opportunity to discuss interventions, implementation, training, and ongoing support for meaningfully integrated digital solutions to effectively support reducing provider burden.

This learning collaborative provided health centers a series of four structured virtual sessions to engage with subject matter experts and their colleagues in peer-to-peer learning and discussion. Topics included EHR best training practices, workflow support, and documentation support. Throughout the series, participants were encouraged to consider the broad scope of provider burnout and the opportunities their particular settings may have for meaningful interventions.

All sessions are scheduled to begin at 1:30 ET and will last between 60 - 90 minutes. The session schedule is:
--June 9: Session 1 - Scoping Provider Burnout as a Problem with a Solution
--June 23: Session 2 - EHR Training Best Practices
--July 14: Session 3 - Workflow and Documentation Support
--July 28: Session 4 - Provider Burnout Round-Up

Health centers interested in participating in the upcoming learning collaborative series can submit one registration form on behalf of their health center. Health center registrations can include up to three participants in their form.

Session 2 discussed the questions of effectiveness, timing, and structure of EHR training to prevent provider burnout.

Read more
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Assessing Provider Capabilities, Attitudes and Preferences about Telehealth

Assessing Provider Capabilities, Attitudes and Preferences about Telehealth

As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers. This question bank serves as a collection of questions that can be used to assess health care providers’ perspectives on telehealth. Users of the question bank can select questions that most closely match their needs and use those to create a survey, or to supplement existing surveys. Surveying primary care providers can provide valuable insights that can help organizations improve their telehealth programs, support their providers, and ultimately provide better care to their patients.

Using Health IT and EHRs to Address the Burden Providers Experience

Using Health IT and EHRs to Address the Burden Providers Experience

Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. This piece outlines organizational-level approaches to use address provider burden with health IT.
HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices

HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices

Drawing on recently published research from Agency for Healthcare Research and Quality’s EvidenceNOW initiative, Dr. Samuel Edwards shared insights for primary care practices seeking to assess and address provider burnout. Dr. Edwards highlighted associations between the use of quality improvement strategies, EHR capabilities, and satisfaction among practices with zero-burnout versus high-burnout. Key, and sometimes surprising, takeaways regarding leadership, workplace environment and culture, EHR use, and more from this research were discussed.

Telehealth Operations and Quality: Ask Anything

Telehealth Operations and Quality: Ask Anything

As health centers have newly established, scaled and/or enhanced their telehealth services during the pandemic year, they have navigated a variety of challenges, including policy and practice changes, logistics of implementation, privacy and security considerations, connectivity issues, ensuring quality services and patient and provider satisfaction. As health centers continue to refine their telehealth services amidst a changing context, the HITEQ Center is pleased to offer a panel of telehealth experts to address health center questions.  Panelists offer expertise in: set up and implementation of telehealth; clinical workflows, roles and training; hybrid care; patient-centered services; remote patient monitoring; telebehavioral health; telehealth optimization, maturity and performance management.

View the HITEQ Center's Telehealth Operations and Quality: Ask Anything  session. The session,  moderated by HITEQ’s Training and Technical Assistance Advisor, Natalie Truesdell, will provide an open forum for health centers to ask panelists their most pressing questions about telehealth services in the health center setting, such as:

  • How can we fully integrate telehealth into our overall care delivery model?
  • What are the ways in which telehealth may alleviate and/or add to provider burden?
  •  Can you describe other health centers’ experiences with the unintended consequences of transitioning to telehealth?
  • How do we ensure health equity when refining our telehealth and in-person care?
  • What recommendations do you have for patients with limited digital proficiency?
  • What might be the best approach to optimizing care for patients with chronic conditions?
  • How can we improve our care team communication when so many staff are working remotely?
  • What recommendations do you have for quick training of providers on patient interaction through telehealth?
  • How can telehealth be more than a ‘transactional’ interaction?
  • Can it be used to provide more touchpoints through different levels of care?
  • What's the best way to assess telehealth success?

Please note: This session will be focused on telehealth operational and quality questions, and will not cover questions related to telehealth reimbursement, financing or policy changes at the state or federal level.

The session features the following panelists:

  • Emma Ansara,  RN, MS, MA, FNP-C, Integrated Care Expert at the HITEQ Center
  • Samantha Lippolis, MPA, Physician Practices Telemedicine Advisor & Consultant with Ingenium Digital Health Advisors
  • Shane McBride, MBA, Founder & CEO of Chiron Strategy Group
  • Christian Milaster, MS, Founder & CEO, Digital Health Transformation Advisor & Consultant with Ingenium Digital Health Advisors

The  60 minute session will start with panelists answering questions submitted by health centers during registration for the event.

Objectives

  • Provide information and guidance to health centers across a variety of telehealth topics.
  • Share ideas, tactics, and resources for implementing and optimizing telehealth services and virtual care
Addressing Provider Burden Learning Collaborative Session 2: EHR Training Best Practices

Addressing Provider Burden Learning Collaborative Session 2: EHR Training Best Practices

The HITEQ Center led a learning collaborative for health centers on Addressing Provider Burden. This learning collaborative provided a space for discussion and sharing compassionate, well designed, and digital-first solutions. Health center participants had the opportunity to discuss interventions, implementation, training, and ongoing support for meaningfully integrated digital solutions to effectively support reducing provider burden.

This learning collaborative provided health centers a series of four structured virtual sessions to engage with subject matter experts and their colleagues in peer-to-peer learning and discussion. Topics included EHR best training practices, workflow support, and documentation support. Throughout the series, participants were encouraged to consider the broad scope of provider burnout and the opportunities their particular settings may have for meaningful interventions.

All sessions are scheduled to begin at 1:30 ET and will last between 60 - 90 minutes. The session schedule is:
--June 9: Session 1 - Scoping Provider Burnout as a Problem with a Solution
--June 23: Session 2 - EHR Training Best Practices
--July 14: Session 3 - Workflow and Documentation Support
--July 28: Session 4 - Provider Burnout Round-Up

Health centers interested in participating in the upcoming learning collaborative series can submit one registration form on behalf of their health center. Health center registrations can include up to three participants in their form.

Session 2 discussed the questions of effectiveness, timing, and structure of EHR training to prevent provider burnout.

RSS

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