Behavioral Health Integrator

This resource is an example of a Pre-Exposure Prophylaxis (PrEP) Process Map. Process maps can be used to document health center workflows.
 

What is RPA and how can it benefit health centers? Download and read this HITEQ Explainer to learn all about it!

The Streamlining IT Infrastructure for a Successful Telehealth Program learning collaborative series focuses on best practices, common solutions, key considerations, and other strategies for success when implementing telehealth technologies in a health center. Apply to join this health center learning collaborative here.  

Health centers will participate in four structured virtual sessions where they will engage with subject matter expert, Rachel Dixon, President and Executive Director of Prime Health, and in didactic learning and peer sharing and discussion. Session topics will include: assessing technology and identifying best practices for streamlining telehealth workflows,  aligning telehealth technology with financial sustainability, telehealth technology vendor considerations, and operationalizing telehealth technology strategies.

This series is particular to health centers and oriented to:

• Health centers that may have started a telehealth program, but pulled back and are not sure how to go forward, or

• Health centers that have started telehealth implementation, have some experience and are ready to take a step back and reassess the technology you are using, and

• Health centers that are ready to think about alignment of their telehealth strategy with long term financial stability.

Learning Collaborative Structure and Expectations: 

• All sessions will be hosted by HITEQ using Zoom Meeting and start at 12:00 ET.  The sessions will last about 90 minutes.

• The learning collaborative is open to staff of health center organizations across the nation. Primary Care Associations and Health Center Controlled Networks are welcome to attend with a health center in their network.

• It is ideal for health centers to identify a team of 2 – 3 multidisciplinary staff to attend each session. Teams may include staff in leadership, IT, quality improvement, and/or clinical roles.

• Sessions will be interactive and engaging. Participants are encouraged to join by video.

• Health center teams will have homework following sessions 1, 2 and 3.  

All sessions are scheduled to begin at 12:00 ET and will last 90 minutes. The session schedule is:

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When initiating a new data collection initiative, it is important to educate key staff on the importance of collecting data on the social determinants of health and how it fits into the activities that your organization is already doing. This portion of NACHC and AAPCHO's toolkit contains resources to help you think through how to train staff in collecting data on the social determinants of health in a way that fits best in your workflow. 

As health centers have newly established, scaled and/or enhanced their telehealth services during the pandemic year, they have navigated a variety of challenges, including policy and practice changes, logistics of implementation, privacy and security considerations, connectivity issues, ensuring quality services and patient and provider satisfaction. As health centers continue to refine their telehealth services amidst a changing context, the HITEQ Center is pleased to offer a panel of telehealth experts to address health center questions.  Panelists offer expertise in: set up and implementation of telehealth; clinical workflows, roles and training; hybrid care; patient-centered services; remote patient monitoring; telebehavioral health; telehealth optimization, maturity and performance management.

View the HITEQ Center's Telehealth Operations and Quality: Ask Anything  session. The session,  moderated by HITEQ’s Training and Technical Assistance Advisor, Natalie Truesdell, will provide an open forum for health centers to ask panelists their most pressing questions about telehealth services in the health center setting, such as:

• How can we fully integrate telehealth into our overall care delivery model?
• What are the ways in which telehealth may alleviate and/or add to provider burden?
•  Can you describe other health centers’ experiences with the unintended consequences of transitioning to telehealth?
• How do we ensure health equity when refining our telehealth and in-person care?
• What recommendations do you have for patients with limited digital proficiency?
• What might be the best approach to optimizing care for patients with chronic conditions?
• How can we improve our care team communication when so many staff are working remotely?
• What recommendations do you have for quick training of providers on patient interaction through telehealth?
• How can telehealth be more than a ‘transactional’ interaction?
• Can it be used to provide more touchpoints through different levels of care?
• What's the best way to assess telehealth success?

Please note: This session will be focused on telehealth operational and quality questions, and will not cover questions related to telehealth reimbursement, financing or policy changes at the state or federal level.

The session features the following panelists:

• Emma Ansara,  RN, MS, MA, FNP-C, Integrated Care Expert at the HITEQ Center
• Samantha Lippolis, MPA, Physician Practices Telemedicine Advisor & Consultant with Ingenium Digital Health Advisors
• Shane McBride, MBA, Founder & CEO of Chiron Strategy Group
• Christian Milaster, MS, Founder & CEO, Digital Health Transformation Advisor & Consultant with Ingenium Digital Health Advisors

The  60 minute session will start with panelists answering questions submitted by health centers during registration for the event.

Objectives

• Provide information and guidance to health centers across a variety of telehealth topics.
• Share ideas, tactics, and resources for implementing and optimizing telehealth services and virtual care