HITEQ Center, June 2025
This article uses the 2020 incident at the Family Health Center of Worcester (FHCW) to explore innovative strategies to bolster health centers' cybersecurity, including leveraging group purchasing organizations (GPOs) for discounted solutions and implementing bug bounty programs to proactively strengthen systems. Ultimately, it investigates how these approaches can protect vital community health resources from the escalating tide of cyber threats.
A Case Study of the Family Health Center of Worcester’s Ransomware Incident, February 2024
The use of ransomware — malicious software that restricts access to computer systems with financial demands — has escalated, targeting health centers and putting countless lives at risk. This dire reality came to the forefront during the alarming ransomware attack on the Family Health Center of Worcester, Inc. (FHCW), where the personal health information and care continuity for thousands of patients were compromised. This resource uses FHCW's experience as a case study to demonstrate the imperative of preparedness and the strength of a community-centered response in ensuring the continuity of healthcare services amidst the ever-growing tide of cyber vulnerabilities.
A Cost Analysis Report & Recommendations
This cost analysis report and recommendations issue brief provides a series of recommendations to CHCs to help telehealth programs achieve sustainability as well as to policymakers who can help create an environment that will assist CHCs in this goal.
Rural billing information and resources
This document, published by CMS, provides rural billing information and resources for Critical Access Hospitals, Federally Qualified Health Centers, Home Health Agencies, Rural Health Clinics, Skilled Nursing Facilities, and Swing Beds. This resource is intended to be a general summary of provider specific billing information and act as a reference to help improve billing practices.
Can It Work Financially?
Archive video of the National Telehealth Policy Resource Center webinar that explores the barriers and potential solutions for Community Health Centers in employing telehealth services. Speakers shared the findings and recommendations of a study commissioned by the Center for Connected Health Policy and assessed the potential for using telehealth with alternative payment models.