A Case Study of the Family Health Center of Worcester’s Ransomware Incident, February 2024
The use of ransomware — malicious software that restricts access to computer systems with financial demands — has escalated, targeting health centers and putting countless lives at risk. This dire reality came to the forefront during the alarming ransomware attack on the Family Health Center of Worcester, Inc. (FHCW), where the personal health information and care continuity for thousands of patients were compromised. This resource uses FHCW's experience as a case study to demonstrate the imperative of preparedness and the strength of a community-centered response in ensuring the continuity of healthcare services amidst the ever-growing tide of cyber vulnerabilities.
HITEQ Highlights Webinar
In this HITEQ Highlight, we aim to strengthen Health Centers' capacity to build their cyber-resiliency. We will cover risk management tools, methods for guarding against cybersecurity assaults, operationalizing cybersecurity to mitigate risks, and breach mitigation tactics. Participants will focus on safeguarding data across the entire enterprise and examine approaches to implementing cybersecurity infrastructure through risk management frameworks and strategic risk assessment. This session includes a case study of the Family Health Center of Worcester's Ransomware Incident presented by CEO Louis Brady.
HITEQ Highlights webinar
Healthcare continues to be the sector most targeted globally by ransomware and related malware attacks and leads in the average total cost of data breach across industries. The FY 2021 American Rescue Plan Funding provides an excellent opportunity for Health Centers to make strategic investments in cybersecurity infrastructure and services. This HITEQ Highlight, presented by Adam Kehler of Online Business Systems provides an overview of assets that can increase Health Center cybersecurity. Topics covered include cybersecurity infrastructure and services that can increase defense-in-depth for health IT, including EHRs, telehealth tools and services, mobile medical devices, patient portals, and related health information software applications.
Note: You can view our American Rescue Plan: Budget Your Cybersecurity Investments guidance document in the Documents to Download section below. An accessible version of the handout is is also available in the Documents to Download section.
Updated 10/29/2020 with Ransomware Alert Notification and Documentation from CISA
The Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the U.S. Department of Health and Human Services (HHS) have announced an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.
CISA, FBI, and HHS have released AA20-302A Ransomware Activity Targeting the Healthcare and Public Health Sector that details both the threat and practices that healthcare organizations should continuously engage in to help manage the risk posed by ransomware and other cyber threats. The advisory references the joint CISA MS-ISAC Ransomware Guide that provides a ransomware response checklist that can serve as a ransomware-specific addendum to organization cyber incident response plans.
It has been noted that hackers are using Ryuk ransomware — malicious software used to encrypt data and keep it locked up — and the Trickbot network of infected computers to steal data, disrupt health care services and extort money from health care facilities. Such data hijacking often cripples online systems, forcing many to pay up to millions of dollars to restore their services.
Find links and further documentation below
from the National Rural Health Resource Center
This toolkit from the National Rural Health Resource Center is organized into four steps to guide rural hospitals and clinics in developing and fostering a well-rounded cybersecurity program, including awareness, assessment, implementation & remediation, and education. A survey of available resources from various governmental and non-profit organizations is also included, as are checklists and tools that are appropriate for all audiences, including hospitals and clinics in rural settings.