Resource Overview

There has never been a time in which community health centers have had greater opportunities to reach out and engage with a patient population that could greatly benefit from continuous engagement and communication. Electronic patient engagement tools such as patient portals, health apps, text messaging services and other social networking technologies have ushered in a more sustainable and varied number of channels of activation and engagement. On top of this, the price of mobile communication technologies has decreased enough to the point where it is affordable even within underserved populations. Despite these opportunities, the challenge remains considerable due to a variety of socio-economics issues that have traditionally limited the ability to sustain care to underserved populations.

The challenge before health centers now is to leverage these new messaging channels effectively and safely without overly increasing the burden of adoption for their patients. Within this guide a framework has been developed for bridging the gap between the promise of electronic engagement and the special conditions of the community health center setting. The guide provided below builds off the framework first outlined in the article "A Multidimensional View of Personal Health Systems for Underserved Populations". This new and updated guide addresses the new technologies, policies, and organizational challenges that health centers are dealing with and provides strategies for effective adoption and decision support tools for determing best methods of deployment.

Electronic Patient Engagement Evaluation Framework

Community Health Center Adoption Framework for Electronic Patient Engagement

2019 Slides and Worksheet Updates

HITEQ Center 0 55925

The introduction of electronic personal health records (PHR) systems, and the patient portals used to provide patients access to those records, into the fabric of the U.S. healthcare system provides a major opportunity to encourage positive health management practices, such as chronic disease management and increased care plan adherence, through greater engagement of the patient.  Unfortunately, there is still a broad gap between the effective use of PHR technologies where advanced health information services are perhaps most needed, especially within the underserved communities supported by community health centers. This guide provides health centers with an adoption framework that can be used to assess the goals and methods for deploying electronic patient engagement services.



This resource collection was cultivated and developed by Thomas A. Horan, PhD, Dean of the School of Business at the University of Redlands, California and the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

Looking for something different or have something you think could assist?

HITEQ works to provide top quality resources, but know your needs can be specific. If you are just not finding the right resource or have a highly explicit need then please use the Request a Resource button below so that we can try to better understand your requirements.

If on the other hand you know of a great resource already or have one that you have developed then please get in touch with us by clicking on the Share a Resource button below. We are always on the hunt for tools that can better server Health Centers.

Request a Resource  Share a Resource
Quick Feedback Request
Highlighted Resources & Events
Need Assistance?
Would you like more assistance regarding Evaluation of Engagement and Satisfaction strategies or support in using any of the included resource sets?

  Request Support


The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

Learn More