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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources

Health Care Payment and Learning Action Network (HCP-LAN) website
HCP-LAN

Health Care Payment and Learning Action Network (HCP-LAN) website

Website for Working Group established by the Department of Health and Human Services on Payment Reform

In the spring of 2016, the Department of Health and Human services established the Health Care Payment and Learning Action Network (HCP-LAN) whose mission is to accelerate the health care system’s transition to alternative payment models by combining the innovation, power, and reach of the private and public sectors.

This group has since developed a variety of useful resources, including a whitepaper on Alternative Payment Model frameworks, a document describing best practices for attribution, and a blog on value-based payment. They also host events such as webinars, Twitter chats, and in-person meetings. Membership in this group is free, and members receive access to their resources and email updates and invitations to the group’s activities.  Although the content addressed by this group is primarily geared toward total cost of care and the delivery system as a whole, health centers may find this group useful for these perspectives and deeper understanding of opportunities and points of engagement with the broader system beyond primary care.

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.