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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources

Event date: 1/26/2023 12:00 PM - 1:00 PM Export event
Lessons Learned: Implementing and Expanding Social Needs Screening Programs in Health Centers - Session 1: Introduction and Level 1: Coming to Consensus
Jodie Albert
/ Categories: Population Health, Archived

Lessons Learned: Implementing and Expanding Social Needs Screening Programs in Health Centers - Session 1: Introduction and Level 1: Coming to Consensus

HITEQ Learning Collaborative Series

Is your health center currently in the process of considering, implementing, or revamping a social needs screening program within your EHR or health IT system? Join this learning collaborative to learn about health center promising practices and key considerations to support the successful collection, monitoring, and addressing of social needs data. During the series, participants explored the levels of maturity in the social needs screening implementation process.

 

The levels of maturity included: 

  • Level 1: Coming to Consensus
  • Level 2: Implementing a Social Needs Screening Tool
  • Level 3: Responding to Positive Screens
  • Level 4: Monitoring and Using Data

Participants gained information on concrete strategies and IT solutions that will help to improve internal systems, such as EHR utilization and care team workflows, and increase their capacity to advance individual and population-level health.  The HITEQ Center partnered with the Louisiana Primary Care Association to design this series. Louisiana-based health centers were showcased throughout the series to share their experiences with social needs screening, including successes, challenges, and lessons learned.

Session 1: Introduction & Level 1 - Coming to Consensus
This session will provide an overview of the key drivers for implementing a social needs screening program using health IT, and strategies health centers can use to secure buy-in from leadership and staff.

Topics: Drawing from past change processes, Identifying champions, Primary drivers - identifying the why of social need screening, and Securing staff and leadership buy-in (calculating ROI, pilot programs, training staff, demonstrating efficiency)

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Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.