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Accessing Data for QI

As adoption of EHRs has increased, so have the concerns about ability to access the data needed to drill down into quality improvement efforts or even reporting requirements. Depending on the type of system being used, data may be cloud based, on a remote server, or on a local server. Further, data may be accessible through preprogrammed, ad hoc, or custom reports, but there may be greater challenges to accessing raw data or data that can be analyzed for quality improvement purposes. Resources in this section address these challenges and provide actionable information for accessing the data needed.

Accessing your Data
HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers
HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers

HITEQ Highlights: Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers

This HITEQ Highlights webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing Screening, Brief Intervention, and Referral to Treatment (SBIRT) services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery.

Developing a Data Dashboard for PRAPARE Data
Developing a Data Dashboard for PRAPARE Data

Developing a Data Dashboard for PRAPARE Data

Health centers are interested in using social determinants data to manage and improve the health of their patient population and community, and are at different places on the population health management (PHM) and social determinants of health (SDH) adoption curve. The Protocol for Responding to and Assessing Patients’ Assets, Risks, and Experiences (PRAPARE) is a national effort to help health centers and other providers collect the data needed to better understand and act on their patients’ social determinants of health. In this webinar, the Colorado Community Managed Care Network (CCMCN), a Health Center Controlled Network (HCCN) highlighted a Tableau data dashboard that they have developed to help their health centers make decisions on population health management. They discussed the rationale for developing the tool, challenges and facilitators to integration, and how their health centers benefit from data sharing across Tableau.

Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement
Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement

Opportunities to Improve Diabetes Outcomes through Electronic Patient Engagement

Electronic patient engagement technologies are having a significant impact on diabetes-related health outcomes and can help to increase patient to provider diabetes care plan involvement and communication. This HITEQ webinar explored use cases and strategies for effective adoption and evaluation of electronic patient engagement diabetes interventions within the health center setting.

HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth
HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth

HITEQ Highlights Webinar: Need Help Implementing Telehealth? Demystifying Barriers to Telehealth

While nearly all health centers have reported the use of electronic health records, only 38 percent are utilizing some type of telehealth technology, most notably to provide mental health services. Despite significant research that telehealth is as effective as in-person visits, there are still many barriers to its use, including the lack of consistent visit reimbursement, technology costs, broadband availability, and resistance to changes to workflow.  This webinar discussed the current state of telehealth use by health centers and the barriers to implementation and use and introduced participants to the national and regional Telehealth Resource Centers (TRCs).

HITEQ UDS Clinical Analysis Dashboard
HITEQ UDS Clinical Analysis Dashboard

HITEQ UDS Clinical Analysis Dashboard

This webinar discussed and demonstrated the newly developed web-accessible dashboards for the HITEQ UDS Clinical Quality Analyses which contain a variety of visual and data views of the information reported in the UDS across time and across measures, providing both individual and network organization levels of content, including comparison to other groups of health centers.  The information presented is specific to the organization that is logged in and content will vary based on the type of organization.  The webinar covered accessing the dashboards, the content available, manipulating the views, interpreting the results, and where to find additional tools and resources based on the information found. 

6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement
6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement

6/13 HITEQ Highlights: Health Center Framework for Effective Electronic Patient Engagement

The role of the consumer/patient is experiencing a significant change within healthcare in which the point of diagnoses and care is being increasingly shifted from the classical care provider setting to a more patient-centered model of health services. This shift in perspective and responsibilities is largely being stimulated by a critical mass in personal health information technology innovation and development, including patient portals, health apps, web-enabled medical devices, and personal fitness and health monitors. Health Centers are very aware of the benefits of patient activation and engagement, but at times need assistance in navigating 1) related regulations associated with policies such as Meaningful Use; 2) incorporation of patient engagement tools and strategies into the organizational workflow; 3) evaluation of patient needs, satisfaction, and activation; and 4) current tools and services available for electronic patient engagement. This webinar will cover the Health IT related policies, organizational changes, personal behaviors, and technical drivers that are converging to usher in a new era of patient empowered healthcare.

5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health
5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health

5/9 HITEQ Highlights: Using Data for Population Health - Social Determinants and Population Health

The objective of this learning opportunity is to help health centers begin, and make progress along, the path of using social determinants data to address population health using HIT.  This webinar will provide participants with an understanding of population health management and the social determinants of health from a HIT perspective, and their relevance for health centers.  We will present real-world examples of health centers’ successful use of social determinants data to implement population health management and improve quality.  Participants will be introduced to a “Roadmap for Use of Social Determinants Data”, to guide them in the foundational steps of using social determinants data for HIT to drive population health. 

4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management
4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management

4/17 HITEQ Highlights: Skill Sets for Health Center Security & Privacy Risk Management

Health Centers are made up of many different levels of IT Security & Privacy expertise, both in terms of staff skills and organizational maturity. This resource will help guide both beginners and more advanced staff and leadership to understanding how to best manage and promote security and privacy risk management at their health center.

Section II - Approach to Health IT-enabled QI
Section II - Approach to Health IT-enabled QI

Section II - Approach to Health IT-enabled QI

The outline depicted in the Approach to Health IT-enabled Quality Improvement graphic provides a step-by-step approach to analyzing and enhancing care processes targeted for outcome improvement. Section III provides guidance and tools on addressing each of these steps.

Section IV - Acknowledgements
Section IV - Acknowledgements

Section IV - Acknowledgements

Origins and Ongoing Refinement of this Guide: The content in this resource is drawn from and builds on widely used CDS/QI tools and strategies that have evolved over the past decade. The HITEQ Center plans to continue refining this Guide based on input from users like you, so please consider sharing your feedback through the comment form.

HITEQ Highlights: Shared Care Planning Optimization Using the EHR
HITEQ Highlights: Shared Care Planning Optimization Using the EHR

HITEQ Highlights: Shared Care Planning Optimization Using the EHR

Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. 

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders
HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

PrEP is a highly effective biomedical intervention that prevents HIV. Despite the established association between HIV risk and substance use, PrEP access as well as uptake and persistence among persons with substance use disorders remains low. To fully realize HIV prevention efforts across health systems, and as substance use/healthcare-seeking patterns evolve with COVID-19, person-centered PrEP service delivery needs to involve renewed and coordinated efforts involving substance use treatment providers. This webinar helped clinicians overcome PrEP implementation challenges, assess PrEP eligibility, and identify strategies for addressing side effect and adherence concerns.

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

In collaboration with Health Outreach Partners (HOP), AAPCHO continues to promote the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP were joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP).
Through a national webinar, participants learned useful strategies with tools and resources to successfully implement a standardized data collection methodology for the tracking and documentation of non-clinical data. In turn, health center stakeholders, including health center and Primary Care Association (PCA) staff, will be able to articulate or better demonstrate how they are using non-clinical, ES data for VBP. This national webinar was also be conducted for health center and PCA staff to share insights and recommendations on how they plan to use enabling services data for the transition to VBP in their local, state, or regional context.

Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine
Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine

Billing and Coding for COVID-19: Reporting Coronavirus Related Services Including Telemedicine

Course DescriptionThis program is intended to provide an overview of the current pandemic (SARS-CoV-2) also known as the COVID-19 coronavirus. We will provide some basic information about the virus itself in addition to how it is impacting Rural Health Clinics (RHC), Federally Qualified Health Centers (FQHC) and Critical Access Hospitals (CAH) from correct coding and professional billing perspectives. We will cover the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) and its impact on properly reporting telehealth services during the COVID-19 pandemic. Each of the items below will be addressed throughout the session:

  • A discussion of what the COVID-19 virus is
  • Impact of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
  • Applicable CPT, HCPCS II and ICD-10-CM codes will be discussed
  • Telemedicine services will be covered, Telehealth visits, Virtual check-in services (VCS), E-visits
  •  “Originating” versus “distant” sites
  • Overview of some state-specific Medicaid directives
HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening
HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

The HITEQ Center, in collaboration with BC3 Technologies, LLC, hosted this webinar that explored key concepts and best practices in utilizing an electronic health record in routine HIV Screening. This webinar sought to motivate and educate the clinical team on how the electronic health record can be used as a tool in the workflow of a primary practice. Aspects of clinical decision support, reminders, and alerts were covered with an emphasis on best practices, challenges, solutions, and lessons learned.

Implementing Teledentistry During COVID-19
Implementing Teledentistry During COVID-19

Implementing Teledentistry During COVID-19

During this national emergency, teledentistry has become an emerging strategy to continue providing preventive dental care and triage for dental emergencies. During this webinar, attendees learned from a subject matter expert on effective implementation strategies for teledentistry. Then, three health centers shared their experience in teledentistry during COVID-19 including their lessons learned and specific state regulations. This webinar was 1 hour and 15 minutes. 

How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19
How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19

How FQHCs Can Launch Telehealth Services to Meet Patient Needs During COVID-19

The COVID-19 pandemic has drastically changed health care delivery. Federally qualified health centers (FQHCs) play a critical role in assuring that underserved populations continue to engage in their health. In response to this need for sustained and expanded access to services, PCDC and Centene Corporation hosted this free webinar on how health centers can
launch telehealth services — during and beyond the pandemic. Three brief presentations from telehealth solution vendors followed the session.

Telehealth and Communication Strategies: Enhancing your Webside Manner!
Telehealth and Communication Strategies: Enhancing your Webside Manner!

Telehealth and Communication Strategies: Enhancing your Webside Manner!

Participants of this Primary Care Development Corporation webinar will learn to: 

  • Define telehealth and telemedicine
  • Discuss telehealth effectiveness
  • Discuss applications of telehealth  
  • Explore communication styles conducive to telehealth

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Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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