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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Overview

Successful use of Health IT enabled Quality Improvement requires a strong organizational foundation. This includes understanding motivating factors as well as barriers, communicating the value of using Health IT to improve quality and outcomes, and building buy in and commitment throughout all levels of the organization. Resources in this section provide ideas and guidance on how to navigate this critical first step.

Panel Management in the Age of Value-Based Care
HITEQ Center
/ Categories: Population Health, Implementing PHM and SDH, Using Data for PHM and SDH, Value Based Payment, Value Based Payment Basics, Engaging in Value Based Payment Models

Panel Management in the Age of Value-Based Care

Health Center Case Studies Developed with Chiron Strategy Group, June 2019

Each health center has a system where patients are assigned to specific providers. The group of patients assigned to a provider becomes their panel; the various activities performed to maintain accurate panels and determine how often patients see their provider or care team are encompassed within the term “panel management”. Panel management is an essential function of a health center. When done well, it smooths the scheduling and operations of the health center; when done poorly it creates challenges with productivity, patient continuity, Quality Improvement reporting, and more. Some health centers do not clearly define who is involved, what processes are in place, and what tools and technology are used - all of which create challenges for panel management. Beyond the importance of panel management in internal operations, it is also important to external stakeholders such as NCQA, which includes panel management as a core criteria necessary to be recognized as a Patient-Centered Medical Home. This downloadable resource offers guidance on improving panel management activities, including real-life examples from two health centers of the challenges and successes in managing panels.

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Tags: Case Studyvalue based paymentPopulation Healthanalyticsvalue based carePCMH2017 PCMH Standardspanel managementdata-driven decision making
Intended AudienceHealth center leadership, data and quality staff

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Related Resources

Acknowledgements

This resource collection was compiled by the HITEQ Center staff with guidance from HITEQ Advisory Committee members and collaborators of the HITEQ Center.