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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
Event date: 5/1/2019 2:00 PM - 3:00 PM Export event
Telehealth and Chronic Care Management

Telehealth and Chronic Care Management

FQHC Webinar Series

Learn how to get started by reviewing what you need to consider when developing your telehealth program, from selecting equipment to policy issues you need to consider. Hear from a FQHC success story on how they did it.

With the increasing number of reimbursement codes and interest from the Center for Medicare and Medicaid Services (CMS) in paying for Chronic Care Management (CCM) services in Medicare, opportunities are available to CHCs to take advantage of utilizing remote patient technology (RPM) to address their community’s needs. By managing chronic conditions, more serious health episodes may be avoided, leading to potential cost saving and better quality of life for patients. Hear about these opportunities and how to go about taking advantage of them.

Speakers: 

  • Kathy Wibberly, Director, Mid-Atlantic Telehealth Resource Center
  • Howard Chapman, Director of Programs and Development, Tri-Area Community Health

Recommended resources from the presentation: 

Access the slides and webinar recording below!

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.