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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding

[Video] Managed Care Data and Contracting in Practice

Developed with Starling Advisors in 2022

Module 3: Utilizing Payer Data to Support Population Health & Contracting Goals in Practice from HITEQ Center on Vimeo
The video above provides practical information on utilizing payer data to support population health and contracting goals in practice. A number of value based contracts are reviewed, including background, strategies, results, and takeaways for each.
Refer to this managed care glossary for health centers as you follow along.

Be sure to check out the other modules:
Module 1
Foundational framework: HCP-LAN APM Framework
Video: Value Based Payment Basics for FQHCs
Companion Resource: Value Based Payment Contract Review Checklist for FQHCs

Module 2
Foundational framework:
HCP-LAN APM Framework
Video: Payer Data: The Managed Care Data Set
Companion Resource: Managed Care Data Checklist for FQHCs

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.