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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Resource Overview

The process of finding and hiring the best-qualified candidate for a Quality and/or Health IT job in your health center is time-intensive and challenging. Having job vacancies or recruiting the wrong person can cost the organization in terms of real money, time spent, morale, and productivity. Successful hiring requires refining the recruitment process, which includes analyzing the requirements of a job, attracting employees to that job, screening and selecting applicants, and hiring the new employee to the organization.

This section includes resources to help you define and refine your recruiting methods.  These are tools that have been tested by health centers in the field and are proven to work. These resources reflect the combined experience of several successful health centers around the country.

Also available are templates for Health IT Job Functions and samples of Health IT Job Descriptions.

Health IT Staff Recruitment Tools
Event date: 4/11/2023 2:00 PM - 3:00 PM Export event
HITEQ Highlights: Improve the Collection and Respectful Use of Sexual Orientation and Gender Identity (SOGI)
Jodie Albert
/ Categories: Health IT Enabled QI, Ending the HIV Epidemic, Webinars, Archived

HITEQ Highlights: Improve the Collection and Respectful Use of Sexual Orientation and Gender Identity (SOGI)

Inclusive SOGI EHR Workflows

Collecting sensitive patient information, including data related to Sexual Orientation and Gender Identity (SOGI), is a critical part of operations for many health centers, especially FQHCs. Though required by many funding and reporting systems, for example, Ryan White HIV/AIDS Program Services, integrating how to capture these data in respectful and consistent ways may be a challenge. Based on  experience from an FQHC in Washington, DC with special expertise in LGBTQ+ and HIV Care, the process of training staff and implementing SOGI data-related workflows will be described, including subsequent measurement and Quality Improvement initiatives. Details include examples of registration forms, staff training materials, EMR workflows, and patient-facing resources. The importance of creating affirming spaces to help support effective medical care was also discussed.

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Tags: health centersHITEQ HighlightsSOGIEHR Workflows

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.