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Resource Overview

The process of finding and hiring the best-qualified candidate for a Quality and/or Health IT job in your health center is time-intensive and challenging. Having job vacancies or recruiting the wrong person can cost the organization in terms of real money, time spent, morale, and productivity. Successful hiring requires refining the recruitment process, which includes analyzing the requirements of a job, attracting employees to that job, screening and selecting applicants, and hiring the new employee to the organization.

This section includes resources to help you define and refine your recruiting methods.  These are tools that have been tested by health centers in the field and are proven to work. These resources reflect the combined experience of several successful health centers around the country.

Also available are templates for Health IT Job Functions and samples of Health IT Job Descriptions.

Health IT Staff Recruitment Tools
AirTable interactive PCMH 2017 Support Tool

AirTable interactive PCMH 2017 Support Tool

NCQA's Patient Centered Medical Home 2017 Recognition

HITEQ's AirTable interactive PCMH Support Tool is intended to help health centers gauge their readiness and plan for meeting the NCQA 2017 PCMH Requirements. Of course, completing this does not guarantee passing PCMH recognition process, it is intended to help you assess and plan!

Health centers should reference requirements from NCQA to ensure a complete understanding of the requirements prior to using the HITEQ tool. Some helpful links are included below:

Review process: The review is now an interactive, multi-meeting process rather than a single submission. It is now comprised of three virtual reviews (often called virtual check-ins) over 12 months. Each virtual check-in will center around your NCQA reviewer reviewing your submitted criteria. Any remaining virtual check-ins allow practices the opportunity to revise or resubmit previous criteria. Learn more about virtual check-ins here.

Changes: Under 2017 standards there is only one level of recognition, compared to three levels previously. New reporting platform called Q-Pass, and if a practice is working with a Certified Content Expert (CCE) then the CCE can access the system on behalf of the practice. Learn about accessing Q-Pass here.

Timeframe: Plan for 3 to 12 months to implement transformation processes. Most policies and procedures must be in place for 3 months in order to be meet the requirements, needs to be completed in 12 months. PCMH 2017 requires annual renewal as opposed to three-year recognition cycle used previously. 

 

HITEQ AirTable interactive PCMH Support Tool - Updated with July 2020 Changes from NCQA!

HITEQ's interactive AirTable PCMH Support tool can be accessed for free here.

To use this tool for yourself, make a copy of the Master PCMH Support tool, and duplicate the base and save to your own free AirTable account (click here to set one up and check out this video for an overview). More information on duplicating the AirTable to save for yourself can be found here.

 

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Intended AudienceHealth Center Leadership, Care teams, Quality Improvement Staff

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

Need Assistance?
Would you like more assistance regarding Health IT and QI Workforce Development strategies or support in using any of the included resource sets?

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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