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Resource Overview

This section includes sample job functions to help you find the right Health IT and Quality Improvement personnel.  These consist of actual job functions utilized by health centers in their job posting and recruitment activities.

Job Function Samples
Staffing Models, Program Elements, and Performance Expectations
HITEQ Center

Staffing Models, Program Elements, and Performance Expectations

A HITEQ Center Resource

The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?).  Each model includes:

  • Descriptions of staff
  • Critical quality program elements at each stage
  • How incentive payments could be allocated, and
  • Performance expectations. 

The model includes factors to consider when moving between stages and a staff position glossary to help define the different positions.

As anyone who has worked in health centers knows, health centers are highly variable.  For this reason, this document is meant to help executives and quality staff think more deeply about their quality program.  It is not intended to be a literal guide.

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Intended AudienceQuality, medical, and executive staff

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Executive Director of the Brookside Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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