Resource Overview

Patient portals, health apps, and the other various personal health information technologies provide great opportunities for increasing patient activation and engagment with their health and their ability to successfully navigate their healthcare system. Furthermore, an increasing number of studies are finding positive outcomes related to the use of these patient-centered tools. While these findings are encouraging, it is still important to assess the effectiveness and fit of these new tools and services when using them to engage a Health Center's community. Effective evaluation can help determine whether a tool is good or bad or simply not the right fit for a particular cohort of patients. In order to determine why a tool is successful or not requires an understanding of the technical, social, and clinical factors that may impact the way a patient interacts with the technology.

The evaluation tools within this resource set provide examples of different measurements that can be used to assess the value and effectiveness of electronic patient engagement tools and services.

Evaluation of Engagement and Satisfaction Resources

Beyond the Patient Portal

A Chilmark Advisory Service video and report

Chilmark Research 0 1337

This Chilmark Research report discusses challenges to current patient portal systems which may help health center leadership better understand why or why not they are encountering issues when trying to effectively engage their clients with patient portal systems.

This video may also provide insights to various technologies that health centers may consider adopting to further achieve patient activation and engagement goals.

Developing a Framework for Evaluating the Patient Engagement, Quality, and Safety of Mobile Health Applications

A report from the Commonwealth Fund

The Commonwealth Fund 0 1359

This report from the Connonwealth Fund provides researchers and organizations with methods for evaluating effectiveness, safety, quality, and opportunities to better engage patients in self-management of their health.

The domain of patient engagement within mobile health was defined as "the ability for apps to enable collaboration, activation and participation, information-sharing, and decision-making in one’s own health."


Patient Activation Measure

Methods for measuring patient activation and engagment

HITEQ Center 0 900

Patients experience difficulty in managing their health due to a multitude of reasons.  Through use of consumer health information systems and services (CHISS)  it is hoped that patient’s feelings of control over their health will increase. In order to evaluate the level in which patients feel engaged or activated the study patient survey tools such as the Patient Activation Measure (PAM) can be used to understand the effect that CHISS are having on a health center's population.  

Using the Systems Usability Scale to Assess Patient Portal Systems

English and Spanish Templates

HITEQ Center 0 1018

When deploying personal health information systems such as patient portals Health Centers will often encounter challenges in effectively engaging their patient population. Understanding where these challenges are originating can at times be difficult to determine. One obvious area of evaluation is in determining whether the system being deployed is appropriately usable for the population.



This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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