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Resource Overview

The process of finding and hiring the best-qualified candidate for a Quality and/or Health IT job in your health center is time-intensive and challenging. Having job vacancies or recruiting the wrong person can cost the organization in terms of real money, time spent, morale, and productivity. Successful hiring requires refining the recruitment process, which includes analyzing the requirements of a job, attracting employees to that job, screening and selecting applicants, and hiring the new employee to the organization.

This section includes resources to help you define and refine your recruiting methods.  These are tools that have been tested by health centers in the field and are proven to work. These resources reflect the combined experience of several successful health centers around the country.

Also available are templates for Health IT Job Functions and samples of Health IT Job Descriptions.

Health IT Staff Recruitment Tools
Staffing Models, Program Elements, and Performance Expectations
Staffing Models, Program Elements, and Performance Expectations

Staffing Models, Program Elements, and Performance Expectations

The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?). 

Creating a Leadership Team for Successful EHR Implementation
Creating a Leadership Team for Successful EHR Implementation

Creating a Leadership Team for Successful EHR Implementation

This resource is intended to aid providers and health IT implementers in identifying a leadership team for a successful EHR implementation.  Selecting the right people for an EHR implementation team is a critical step in a successful implementation. In general, members of the team should be enthusiastic, well-respected and forward thinking. Team members should bring differing perspectives on how the EHR will be used and provide a wide array of skills and knowledge. The size of a practice will determine the size of the implementation team. For smaller practices, one person may be managing several of the areas of responsibility included. 

HITEQ Job Function Decision Tree
HITEQ Job Function Decision Tree

HITEQ Job Function Decision Tree

The following document is intended to assist health center staff create new job descriptions and/or modify existing job descriptions to more clearly incorporate Health IT and quality-related responsibilities.  The matrix provides responsibilities across three categories of roles:  Medical Leadership, Quality, and Health IT.  It differentiates these responsibilities based on typical job functions (e.g., Quality Improvement, Compliance, Meaningful Use).   

Attracting and Retaining Top HIT Talent
Attracting and Retaining Top HIT Talent

Attracting and Retaining Top HIT Talent

From FTEs to contractors for projects, having the right people with the right skill sets is key for success. Join the Heart of America Chapter of HIMSS as they discuss how to attract and retain top talent for your organization. Speakers will include top performers in the area and nationally to discuss what they are doing that has made them successful in building top performing IT teams. Come pick up some new tips, gain some new ideas, and learn about best practices to implement with your teams. 

This event takes place in Overland Park, KS.

Job Postings
Job Postings

Job Postings

The following resource provides links to organizations that include job postings for Health IT and Quality jobs. This may be helpful to those both seeking employment or simply looking to learn more about the field and the kinds of positions that are available. 

Health IT Interviewing Questions
Health IT Interviewing Questions

Health IT Interviewing Questions

This resource provides a list of sample questions that can be used to interview job candidates. The questions are organized into four categories: 1) questions for HIT staff positions; 2) questions for quality improvement staff positions; 3) questions for either position; and 4) questions for senior HIT or Quality positions.  

Health IT Staff Resume Screening Tool
Health IT Staff Resume Screening Tool

Health IT Staff Resume Screening Tool

This is a list of key words and phrases that can be used to pre-screen resumes for HIT/QI jobs to help quickly identify candidates for an additional screen.

Health IT Staff Recruitment Strategies
Health IT Staff Recruitment Strategies

Health IT Staff Recruitment Strategies

This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources.

Hiring Test to Screen Possible Candidates for Data Knowledge
Hiring Test to Screen Possible Candidates for Data Knowledge

Hiring Test to Screen Possible Candidates for Data Knowledge

This test is intended to gauge an applicant’s basic data knowledge and abilities.  Applicants are to go through all the tabs in order and follow the instructions in the red boxes.

Included is an answer key that accompanies the Hiring Test. After giving a candidate the test, the hiring manager can use the Answer key to assess how the candidate did on the test.

Samples of Job Functions for a Clinical Informatics Specialist
Samples of Job Functions for a Clinical Informatics Specialist

Samples of Job Functions for a Clinical Informatics Specialist

This job description tool provides a position summary for a Clinical Informatics Specialist. HR staff can share it with supervisors to identify the types of functions a position will be responsible for, and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description.

Samples of Job Functions for a Clinical Informatics Coordinator
Samples of Job Functions for a Clinical Informatics Coordinator

Samples of Job Functions for a Clinical Informatics Coordinator

This job description tool provides a position summary for a Clinical Informatics Coordinator. sample job functions, sample skill requirements, and sample education and experience requirements. This role coordinates efforts to follow clinical outcomes for proper disease management and population health management.

Samples of Job Functions for a Quality Director
Samples of Job Functions for a Quality Director

Samples of Job Functions for a Quality Director

This job description tool provides a position summary for a Quality Director. This position is responsible for identifying, implementing, monitoring and evaluating the overall clinical and organizational quality at a site, coordinating Joint Commission compliance activities and Information Technology functions. Quality Directors are responsible for collecting and analyzing data to identify improvement opportunities and recommending action plans to address quality concerns.

Samples of Job Functions for a Quality Improvement Specialist
Samples of Job Functions for a Quality Improvement Specialist

Samples of Job Functions for a Quality Improvement Specialist

This job description tool provides a position summary for a Quality Improvement Specialist, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.  

Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.

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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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