Quick Feedback Request
Highlighted Resources & Events
Need Assistance?
Would you like more assistance regarding Patient Portal strategies or support in using any of the included resource sets?

  Request Support

 

The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

Learn More

Resource Overview

Patient portals, sometimes also referred to as personal health record systems (PHR) are web-based portals commonly attached to electronic health record systems (EHRs). These patient-centered portals provide patients with the ability to login and review health information related to their care. Common patient portal services include ways in which to schedule appointments, send messages to their care providers, review test results and refill prescriptions.

Outside of the benefits to the patient, implementation of patient portals had come to the attention of healthcare providers due to the inclusion of Meaningful Use of objectives centered on the use of patient portals and electronic engagement with patients.  Stage 3 requirements are still being explored and the impact it will have on Health Centers is unknown. Therefore, it is a challenge for small practices and Health Centers to determine how to best derive value from Patient Portals and effectively implement them into their workflow.

The tools and articles posted below are meant to provide examples, templates and strategies that can assist Health Centers in understanding how patient portals can better engage their patients in self-management of their care, and after an initial investment in time and money can decrease the burden on their clinical and administrative staff.

Patient Portal Resources

Level Up: Leveraging Your EHR to End the HIV Epidemic
Level Up: Leveraging Your EHR to End the HIV Epidemic

Level Up: Leveraging Your EHR to End the HIV Epidemic

What if we told you your electronic health record (EHR) was one of the keys to ending the HIV epidemic (EHE)? Your EHR is a powerful tool that can support increases in HIV testing, access to pre-exposure prophylaxis (PrEP) for people at risk for HIV, and so much more! View our HITEQ Highlights webinar on June 8th to learn more about leveraging your EHR through the use of digital tools and innovative strategies!

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It
Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It

More than a year into the Covid-19 pandemic, it is now obvious that telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad, but a healthcare delivery option that is here to stay. Healthcare leaders are seeking to optimize their organization's telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like.   Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success.  In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here.

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model
The Stairway to Telehealth Sustainability: The Telehealth Maturity Model

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model

In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools.

The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically.

In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ hosted a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How -- that can be viewed here.

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion
COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

View a brief presentation by HITEQ and HealthTalk followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination.

Note that these sessions are not an endorsement of any specific vendor. These are an opportunity for health centers to hear about 3rd party vendors and get questions answered.  

 
COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion
COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

View a brief presentation by HITEQ and CareMessage followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. 

 
COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion
COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion

View a brief presentation by HITEQ and WELL Health followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. 

Federal Activities and Approaches to Advance Social Determinants of Health Data Use and Interoperability in Support of Community Health Centers
Federal Activities and Approaches to Advance Social Determinants of Health Data Use and Interoperability in Support of Community Health Centers

Federal Activities and Approaches to Advance Social Determinants of Health Data Use and Interoperability in Support of Community Health Centers

Health centers now report on social determinant of health screening activities and many use the PRAPARE tool for this purpose; for years, however, health centers have focused on the broader health and social needs of the individuals they serve often making referrals to community based organizations and utilizing available enabling services. Today, there is growing interest and awareness on the value and use of interoperable social determinants of health (SDoH) data to support individual, community, and population level health improvement. View this HITEQ Center webinar, where the The Health and Human Services, Office of the National Coordinator for Health IT present on the current state of federal activities and standards based approaches for collecting, sharing, and using SDoH data with a focus on technical and policy considerations. The presentation describes available standards, tools, and initiatives for health center use and input.

Greenway Intergy: Optimizing for HIV Screening and Prevention
Greenway Intergy: Optimizing for HIV Screening and Prevention

Greenway Intergy: Optimizing for HIV Screening and Prevention

This presentation highlights Greenway Intergy functionality to support Ending the HIV Epidemic, including setting up health reminders around HIV screening and prevention, HIV flowsheets, and recommendations for optimizing the EHR for PrEP (coding for PrEP, setting up care plans, reminders for future labs, etc.).

Ending the HIV Epidemic: The Health Center Role
Ending the HIV Epidemic: The Health Center Role

Ending the HIV Epidemic: The Health Center Role

This presentation was led by Dr. Tim Long, and focuses on the four pillars of Ending the HIV Epidemic and primary care HIV prevention. This webinar focuses on the clinical aspects of Ending the HIV epidemic, and use of health IT and EHR to support clinical care. 

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting
Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting

The coronavirus pandemic and consequent stay-at-home orders may increase danger for those at risk for or experiencing intimate partner violence and human trafficking (IPV/HT). Due to COVID-19, many health centers have shifted health encounters to virtual platforms, which offer unique opportunities to provide trauma-informed care and connect in new ways with those who may be experiencing abuse. Yet, telehealth and virtual visits also present health centers with new challenges related to privacy, safety and digital health equity. Given these changes in care delivery — and the inclusion of new Uniform Data System (UDS) data elements to capture IPV/HT diagnoses and services — health centers need information about how to identify and support patients at risk for or experiencing IPV/HT and leverage their health IT to provide and document care appropriately. In this webinar, presenters from the HITEQ Center and Futures Without Violence:

--Describe how health centers can implement an evidence-based, trauma-informed intervention for IPV/HT called CUES during virtual or in-person visits

--Review the newly included UDS data elements designed to capture IPV/HT diagnoses and services taking place within health centers

--Outline key considerations around privacy, safety, and equity for providing care through virtual platforms to patients at risk for or experiencing IPV/HT

--Feature promising strategies from health centers that have explored how to utilize health IT to support quality clinical care and data collection for IPV/HT

HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows
HITEQ Highlights: Preparing for Value-Based Care through  Sustainable Telehealth Workflows

HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows

The HITEQ Center collaborated with Certintell for a webinar on Preparing for Value-Based Care through Sustainable Telehealth Workflows. The webinar provides an overview of how health centers can use telehealth during the current public health emergency and ensure that they are ready for the shift to Value-Based Care. The webinar covers sustainable telehealth services that are often underutilized and example workflows that have worked for other health centers.

HHS Telemedicine Hack: Office Hours #2
HHS Telemedicine Hack: Office Hours #2

HHS Telemedicine Hack: Office Hours #2

Although telemedicine use has grown exponentially during the COVID-19 pandemic, many ambulatory providers still lack the knowledge and skills needed to implement video-based telemedicine into their practices. To support wide adoption of telemedicine, the U.S. Department of Health and Human Services (HHS), Assistant Secretary for Preparedness and Response partnered with the ECHO Institute at the University of New Mexico and the Public Health Foundation’s TRAIN Learning Network to deliver a 10-week, virtual peer-to-peer learning community called Telemedicine Hack.

HHS Telemedicine Hack: Workflows and Documentation
HHS Telemedicine Hack: Workflows and Documentation

HHS Telemedicine Hack: Workflows and Documentation

Although telemedicine use has grown exponentially during the COVID-19 pandemic, many ambulatory providers still lack the knowledge and skills needed to implement video-based telemedicine into their practices. To support wide adoption of telemedicine, the U.S. Department of Health and Human Services (HHS), Assistant Secretary for Preparedness and Response partnered with the ECHO Institute at the University of New Mexico and the Public Health Foundation’s TRAIN Learning Network to deliver a 10-week, virtual peer-to-peer learning community called Telemedicine Hack.

HHS Telemedicine Hack: Telemedicine: Where Do I Start?
HHS Telemedicine Hack: Telemedicine: Where Do I Start?

HHS Telemedicine Hack: Telemedicine: Where Do I Start?

Although telemedicine use has grown exponentially during the COVID-19 pandemic, many ambulatory providers still lack the knowledge and skills needed to implement video-based telemedicine into their practices. To support wide adoption of telemedicine, the U.S. Department of Health and Human Services (HHS), Assistant Secretary for Preparedness and Response partnered with the ECHO Institute at the University of New Mexico and the Public Health Foundation’s TRAIN Learning Network to deliver a 10-week, virtual peer-to-peer learning community called Telemedicine Hack.

HITEQ Highlights: Shared Care Planning Optimization Using the EHR
HITEQ Highlights: Shared Care Planning Optimization Using the EHR

HITEQ Highlights: Shared Care Planning Optimization Using the EHR

Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. 

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders
HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

HIV Pre-Exposure Prophylaxis (PrEP) for Patients with Substance Use Disorders

PrEP is a highly effective biomedical intervention that prevents HIV. Despite the established association between HIV risk and substance use, PrEP access as well as uptake and persistence among persons with substance use disorders remains low. To fully realize HIV prevention efforts across health systems, and as substance use/healthcare-seeking patterns evolve with COVID-19, person-centered PrEP service delivery needs to involve renewed and coordinated efforts involving substance use treatment providers. This webinar helped clinicians overcome PrEP implementation challenges, assess PrEP eligibility, and identify strategies for addressing side effect and adherence concerns.

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

Enabling Services Data Collection: Documenting Health Center Interventions in a Value-Based Payment Environment

In collaboration with Health Outreach Partners (HOP), AAPCHO continues to promote the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP were joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP).
Through a national webinar, participants learned useful strategies with tools and resources to successfully implement a standardized data collection methodology for the tracking and documentation of non-clinical data. In turn, health center stakeholders, including health center and Primary Care Association (PCA) staff, will be able to articulate or better demonstrate how they are using non-clinical, ES data for VBP. This national webinar was also be conducted for health center and PCA staff to share insights and recommendations on how they plan to use enabling services data for the transition to VBP in their local, state, or regional context.

HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening
HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening

The HITEQ Center, in collaboration with BC3 Technologies, LLC, hosted this webinar that explored key concepts and best practices in utilizing an electronic health record in routine HIV Screening. This webinar sought to motivate and educate the clinical team on how the electronic health record can be used as a tool in the workflow of a primary practice. Aspects of clinical decision support, reminders, and alerts were covered with an emphasis on best practices, challenges, solutions, and lessons learned.

RSS
123456789

Acknowledgements

This resource collection was cultivated and developed by the HITEQ team with valuable suggestions and contributions from HITEQ Project collaborators.