TLC Tuesdays - Telehealth Troubleshooting

Mid-America Mental Health Technology Transfer Center

The TLC Tuesdays series will provide you with an opportunity to learn more about the use of technology to support telehealth delivery. 

Webinar Takeaways:

• Colorado practice anticipates that 20% of clients will remain on telehealth services post-COVID-19. 
• Clinicians are not hired differently to use tele-therapy. Clinicians with strong relational skills are hired as the therapist-client relationship is the most important factor. Must be able to manage technological anxiety.
• Most common anxiety around telehealth has arised from providers being late to calls. Have found that texting the client to let them know has helped mitigate anxiety.
• Differences in telehealth consent forms: normal demographics information plus location, description of telehealth services, and verbal agreement.
• Two example telehealth templates shared: one, two 
• Zoom tips:
  • Use a waiting room, especially for group therapy
  • Webinar, meeting, or standing meeting? Webinar better for didactics, meeting better for interaction between participants, standing meetings have less customizability. 
  • Breakout rooms feature not available on all healthcare-specific platforms 
• Pacific Southwest MHTTC Virtual learning guide shared. This resource is structured as a workbook for facilitators. It includes tips, examples, and reflective questions for those who are leading online professional development and other group learning events. This guide provides technical and interactive strategies and approaches to virtual learning to support the mental and school mental health workforce.