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The Quadruple Aim
Quadruple Aim

A Conceptual Framework

Improving the U.S. health care system requires four aims: improving the experience of care, improving the health of populations, reducing per capita costs and improving care team well-being. HITEQ Center resources seek to provide content and direction aligned with the goals of the Quadruple Aim

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Onboarding Overview

Onboarding new employees is the process by which new employees get acclimated to their new job and ramp up to full capacity within that job. This is typically a multi-pronged approach as new employees have to be oriented to the unique culture of your health center, plus they have to learn the specialized skills, knowledge and behaviors expected to fulfill their particular responsibilities.  This is especially challenging for Health IT and Quality staff because they work on their own as well as working collaboratively with staff across the health center in a number of capacities. Their orientation is therefore essential to providing high quality services to the whole health center.

It is important to give new Health IT and Quality employees as much support as possible to ensure that they adjust to their new job and start adding value as quickly as possible. Besides the general best practices of ensuring that all standard first day bases are covered, each specific department should have their own onboarding mechanisms. Listed in this section are two such resources for Health IT and Quality staff, in particular.

Health IT & QI Workforce Development Onboarding
Event date: 4/20/2023 12:00 PM - 1:00 PM Export event
Lessons Learned: Implementing and Expanding Social Needs Screening Programs in Health Centers - Session 5: Learning Lab
Jodie Albert
/ Categories: Population Health

Lessons Learned: Implementing and Expanding Social Needs Screening Programs in Health Centers - Session 5: Learning Lab

HITEQ Learning Collaborative Series

Is your health center currently in the process of considering, implementing, or revamping a social needs screening program within your EHR or health IT system? Join this learning collaborative to learn about health center promising practices and key considerations to support the successful collection, monitoring, and addressing of social needs data. During the series, participants will explore the levels of maturity in the social needs screening implementation process.

 

The levels of maturity include: 

  • Level 1: Coming to Consensus
  • Level 2: Implementing a Social Needs Screening Tool
  • Level 3: Responding to Positive Screens
  • Level 4: Monitoring and Using Data

Participants will gain information on concrete strategies and IT solutions that will help to improve internal systems, such as EHR utilization and care team workflows, and increase their capacity to advance individual and population-level health.  The HITEQ Center has partnered with the Louisiana Primary Care Association to design this series. Louisiana-based health centers will be showcased throughout the series to share their experiences with social needs screening, including successes, challenges, and lessons learned.

Session 5: Learning Lab: Health Center Sharing on Action and Progress in Implementing and Advancing Their Social Needs Screening Program
During this session, participants will share their takeaways from the learning collaborative, and plans and action steps to advance their social needs screening program.

Topics: Communicating with patients about social needs (increasing comfort with asking Sensitive Questions, increasing comfort with implementing a new process where you may start by collecting data that you aren't able to immediately address), Closing the loop on internal and external referrals, Integrating follow-up into the EHR.

 

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Acknowledgements

This resource collection was compiled by the HITEQ staff with portions contributed by Chris Espersen, HITEQ Advisory Committee member and Independent Contractor and Past President of Midwest Clinicians Network; Shane McBride, Independent Contractor and Past Vice President of Quality and Clinical Systems at South End Community Health Center; Chris Grasso, Associate Director for Informatics & Data Services- The Fenway Institute; and Ed Phippen, Principal - Phippen Consulting, LLC.